Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training.

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Succession Restructuring Airlines Constraint 235

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

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Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 69

Airlines Travel Magazine Crisis 69

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Great leaders are either born or trained. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. Guest post by Sarah Rawson.

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Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

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Servant Leader Leadership Airlines Travel 150

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

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Airlines Committee Leadership Styles Magazine 65

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. He consistently exhibited high standards of integrity.

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Leadership Document Airlines Learning-by-Doing 95

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Great Leadership By Dan

FEBRUARY 19, 2019

We all have personal styles that drive our leadership images. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Putting the entire company on the same scale shows that upper management is fair-minded. Want to be remembered as a great leader?

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Objective Airlines Learning-by-Doing Ethics 244

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM.

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Mayo Human Resources Airlines Agility 98

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Servant Leader Mission Statement Greenleaf Leadership 189

Decker Communication

JULY 10, 2019

In the majority of the organizations we work with, the focus is at the top: C-level, leaders of business units, or management. This is where communications training and coaching, and particularly our consulting , has a huge impact on influence, culture, and execution of strategy. What about the mechanics?”

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Airlines Training Engineering Learning-by-Doing 75

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. His leadership style communicates that same upbeat, animated, idea-a-minute persona. Self Leadership Dreams Innovation Inspiration' In your dream you went to heaven.

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Taylorism Taylor Storytelling Airlines 303

Chart Your Course

OCTOBER 27, 2014

” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. Visit our customer service training programs. Communication Articles Customer Service customer service training'

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Quality Succession White Paper Customer Loyalty 182

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S.

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Blog Middle Management Talent Management Human Resources 157

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. With this in place, management can communicate regularly with employees as regarding their performances. Give room for objective management.

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Productivity Products Metrics Micromanagement 69

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Yet, their pilots (and co-pilots) were impeccably trained. When leaders fail to encourage dissent, for instance, it’s often because they have trouble managing their emotions and social relationships.

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Emotional Intelligence Self-aware Airlines Insurance 102

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training.

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Class Airlines Bottom-up Survey 100

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone.

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Airlines Loyalty Customer Loyalty Training 50

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication… get the point.

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Human Resources Diversity Airlines Learning-by-Doing 70

Kevin Eikenberry

JANUARY 22, 2011

Five Reasons to Make Discomfort Your Friend How to Get Lazy People to Work Ten Decisions Leaders Make Everyday Ten Ways to Make a Great First Impression Five Minutes - a Key to Successful Time Management Kevin Eikenberry: Thanks Dave!Kevin Do You Really Need a Meeting to Make a Decision?

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Creativity Workshop Blog Video 183

Eric Jacobson

NOVEMBER 3, 2020

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

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Skills Company Shaw Crisis 65

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could. Aviation is a customer service business more than anything else. Learning that came a hard way. Don’t Kill It!

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Travel Airlines Learning-by-Doing Quality 84

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

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Learning Curve Training Short-term Competitive Advantage 40

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Then train AND empower everyone with specific phrases and actions they can take on behalf of customers. FREE StrategyDriven Trial Membership.

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Customer Loyalty Reputation Loyalty Competitive Advantage 64

Eric Jacobson

FEBRUARY 1, 2021

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

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Skills Company Shaw Crisis 50

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

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Environment Servant Leader Leadership Airlines 42

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Press Release Succession Discount PR 160

Strategy Driven

MARCH 24, 2014

MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! All airlines are the same, except for their people. Profit is way more than money.

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Reputation Airlines Loyalty Customer Loyalty 52

The Practical Leader

OCTOBER 24, 2011

Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. leadership, recognition, job opportunity, personal development). Heskett uses his Culture Cycle model to prescribe the role of leadership.

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Heskett Kotter Books Review 49

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 100

Strategy Driven

AUGUST 3, 2016

Only you, the executive group leader, will know this exercise is a training technique. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty. Lorraine is president of the consulting firm Lessons in Loyalty.

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Execution Tactics How To Loyalty 50

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

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Blog Constraint Quality Directory 84

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative.

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Strategy Kotter RASCI Motivation 70

Strategy Driven

FEBRUARY 4, 2013

Or they are trained to say it. FORCED CORPORATE POLITENESS: I love it when service reps or managers candidly you’re your piece, the other person is clearly wrong, won’t admit it, but are under corporate edict to be polite, but you know they hate you, and their life when they tersely ask, “Will there be anything else?”

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Politics Customer Loyalty Airlines Creativity 50

The Practical Leader

JULY 13, 2011

Internally, it can also be a report for the boss, information for the manager in plant no. 3, training and development, or technical support. Airlines are classic examples. This could be a piece of equipment, financial service, government program, restaurant meal, or complex technical system.

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Productivity Products Airlines Quality 49