Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

Airlines 69

Airlines Travel Magazine Crisis 69

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

Talent Anarchy 1

AUGUST 26, 2023

The Thriving Transportation Industry The transportation industry encompasses a wide range of careers, from truck drivers and pilots to ship captains and logistics managers. Competitive Salaries Many transportation jobs offer competitive salaries, especially for roles that require specialised skills or extensive training.

Transportation 78

Transportation Career Airlines Industry 78

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 78

Management Airlines Efficiency Long-term 78

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 65

Airlines Committee Leadership Styles Magazine 65

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Strategy Driven

OCTOBER 29, 2020

Plane tickets, train tickets, hotel rooms, etc., To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. What is yield management? What is yield management and how does it affect your business? So, really, what is yield management ?

Yield Management 65

Yield Management Price Management Hotels 65

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM.

Mayo 98

Mayo Human Resources Airlines Agility 98

Decker Communication

JULY 10, 2019

In the majority of the organizations we work with, the focus is at the top: C-level, leaders of business units, or management. This is where communications training and coaching, and particularly our consulting , has a huge impact on influence, culture, and execution of strategy. What about the mechanics?”

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

Great Leadership By Dan

FEBRUARY 19, 2019

To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Putting the entire company on the same scale shows that upper management is fair-minded. Maybe you average the number ratings by multiple managers or peers to determine an individual’s progress.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Chart Your Course

OCTOBER 27, 2014

” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. Visit our customer service training programs. Communication Articles Customer Service customer service training'

Quality 182

Quality Succession White Paper Customer Loyalty 182

Deming Institute

FEBRUARY 17, 2020

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). But using those tools well within a well designed management system provides great value. An airline hiring trainers to train their staff on dealing with irate customers is a first level fix.

Airlines 46

Airlines Tools Quality System 46

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. I believe that each customer deserves a good travel experience whether on United, American, Delta… train, bus, taxi, or with your best friend in his car. I try and lead by example.

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Lead on Purpose

NOVEMBER 10, 2012

Great leaders are either born or trained. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Sarah Rawson is a freelance writer and is also studying for her MS in Strategic Management. Be strategic in your role as product manager. Leaders that Change the Game.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. In your dream you went to heaven. And there plucked a strange and beautiful flower. And what if. When you awoke. You had that flower in you hand. Ah, what then?

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. With this in place, management can communicate regularly with employees as regarding their performances. Give room for objective management.

Productivity 69

Productivity Products Metrics Micromanagement 69

Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? That is, is variety really the spice of life , or does it represent a non-value added effort, if not simply waste? In other words, should variation always be reduced to zero?

Management 28

Management System Deming Goal 28

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Department of Labor Employment Standards Administration (ESA) - U.S. License.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training.

Class 100

Class Airlines Bottom-up Survey 100

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. While that assessment is certainly accurate, it is also true that the people of Ford achieved that outcome by mastering Mulally’s Working Together: Principles, Practices and Management System.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Yet, their pilots (and co-pilots) were impeccably trained. When leaders fail to encourage dissent, for instance, it’s often because they have trouble managing their emotions and social relationships.

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Tanveer Naseer

MAY 31, 2016

That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise. This approach clearly differs from that of traditional cultures, in which the common channel for new ideas is limited to an individual’s direct manager.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Eric Jacobson

NOVEMBER 3, 2020

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

Skills 65

Skills Company Shaw Crisis 65

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

FEBRUARY 1, 2011

The Special Care Center does all kinds of things differently from other medical practices, including hiring full-time "health coaches" who work with the doctors but spend almost all of their time with the practice's low-income patients, helping them manage chronic illnesses and improve their lifestyles. We don't recruit from health care.

Training 16

Training Skills Airlines Health Care 16

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication… get the point.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Eric Jacobson

FEBRUARY 1, 2021

Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Think of the restaurant industry or the airline industry. Mulligan is Board Chair and former CEO of the Guardian Life Insurance Company of America. The government has stepped in to provide income support to people who lost their jobs.

Skills 50

Skills Company Shaw Crisis 50

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could. Aviation is a customer service business more than anything else. Learning that came a hard way. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Then train AND empower everyone with specific phrases and actions they can take on behalf of customers. FREE StrategyDriven Trial Membership.

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. One of my Head Custodians asked to use one of my PowerPoint lessons to hold leadership training of her crew of nine custodians.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. “We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58