QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. Sticking to your policy and ignoring problems faced by the customer: Processes are tools that we use to serve our customers. Aviation is a customer service business more than anything else. Don’t let that happen.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Cultivate the local media.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. air carriers, United should have known the power of social media and public outrage in the face of rigid company policy.

Airlines 10

Airlines Company Crisis Management Video 10

LDRLB

MAY 26, 2014

We say the big bang disruption is this better and cheaper product or service that enters, and then because it’s better and cheaper, rational consumers who can spread information now much more easily among themselves through social media and so on, they’re going to tell each other, hey, don’t buy a standalone GPS navigation device.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

You're Not the Boss of Me

MAY 11, 2009

When the objectives of an assignment are unclear or people don’t have the tools they need to get the job done. Delegating an assignment that is not well thought out or does not include the tools necessary to implement it, is pretty much guaranteeing failure. A crisis comes to mind as another example of when not to delegate.

Delegation 40

Delegation Crisis Blog McCarthy 40

Frank Sonnenberg Online

JUNE 21, 2021

His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations. magazine; PBS; and other major media. Dr. Duncan’s work has been featured in The Washington Post; Inc.

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

SEPTEMBER 4, 2012

And the ultimate promise of social is at risk if we focus on the tools and the outcomes. Social tools were enabling everyday people to break through traditional barriers to connect, build their audiences and careers and get more creative than ever before. It's about something much bigger, much more fundamental. It happens.

Senge 8

Senge Efficiency Airlines Follow-up 8