Harvard Business Review

FEBRUARY 28, 2011

Editors' Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. She paused. "I

Case Study 15

Case Study Airlines Hotels Software 15

Skip Prichard

OCTOBER 28, 2019

Study some of the most interesting and diverse group of companies such as Google, Twinings, Dropbox and even Wimbledon and you end up with fascinating stories, case studies, and research useful to every brand. Nick Liddell is Director of Consulting and Richard Buchanan is Managing Director and a founding partner.

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

MAY 19, 2015

His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. Two years in, Stayer fired three top managers because they kept deferring to him. ” Stayer soon became the darling of management gurus.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

JUNE 7, 2012

As CMO Scott Olrich — whose start up firm, Responsys , has landed marquee customers like Southwest Airlines, Whole Foods, LEGO, Harley-Davidson, ESPN and the National Basketball Association — put it at our 2012 Summit on Customer Engagement , "customer advocacy is marketing and marketing is customer advocacy.". Big mistake.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

As CMO Scott Olrich — whose start up firm, Responsys , has landed marquee customers like Southwest Airlines, Whole Foods, LEGO, Harley-Davidson, ESPN and the National Basketball Association — put it at our 2012 Summit on Customer Engagement , "customer advocacy is marketing and marketing is customer advocacy.". Big mistake.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

DECEMBER 20, 2013

As a manager, it’s your job to make sure people don’t go off on tangents or give endless speeches. The good news is that meeting management isn’t rocket science; you probably already know what you should be doing. “The As a manager, it’s up to you to ensure that people feel comfortable enough to contribute. Manage ramblers.

Committee 13

Committee Participative Case Study Productivity 13

Harvard Business Review

MARCH 19, 2015

According to a study by MIT Sloan Management Review and Capgemini Consulting, the vast majority of managers believe that “achieving digital transformation is critical” to their organizations. The goal, says Mankins, is to “implicitly raise the cost of not using the new technology.”

Technology 8

Technology CRM Training System 8