Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

OCTOBER 20, 2011

In our new book Great by Choice , Jim Collins and I pondered that question. They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Markets down? Market hype? He did not care.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

MAY 15, 2012

How did your brand move the needle in a market category? This simple exercise grows out of a powerful question I heard years ago from advertising legend Roy Spence , who says he got it from Jim Collins of Good to Great fame. BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. Your dishwasher? Your mutual funds?

Company 10

Company Brand Banking Long-term 10

Skip Prichard

OCTOBER 28, 2019

He operates in a world where craft and artistry are real positives. There’s a tremendous body of management and marketing literature focused on the importance of purpose to organizational success. People aren’t obsessed with Southwest Airlines because of its brand purpose. Would you share a little about your ending point?

Wilde 66

Wilde Brand Open-book Creativity 66

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. RIM has been losing market share in the smart phone market to Apple and sellers of Google’s Android system. Learning from Southwest Airlines: Nurturing a Culture of Volunteerism. Further Reading: Blog posts on Culture Change.

Leadership 51

Leadership Airlines Collins Price 51