HR Digest

NOVEMBER 17, 2018

Since the industrial revolution days, companies and economists have been after means of increasing productivity. While economists seek this increase by means of better policies and procedures, companies aimed at improving employee productivity. Develop employee work performance metrics. Perhaps your company doesn’t have one yet.

Productivity 69

Productivity Products Metrics Micromanagement 69

Chart Your Course

SEPTEMBER 21, 2015

A study conducted by the University of Michigan’s Workplace Research Foundation also found that increasing investments in employee engagement by 10 percent can increase your company’s profits by $2,400 per employee per year. Companies like Google, who are keen on keeping their talent, already know this fact and act accordingly.

Class 100

Class Airlines Bottom-up Survey 100

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 157

Blog Middle Management Talent Management Human Resources 157

You're Not the Boss of Me

OCTOBER 5, 2014

This purpose becomes the master and the guide for all activities undertaken within the framework of the company. For instance, Southwest airlines’ over-arching purpose is stated as: “ To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.”

Environment 66

Environment Servant Leader Leadership Airlines 66

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” I gave them the District Mission Statement to use in developing a vision statement. How did you learn of Servant Leadership?

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Surviving Leadership

JUNE 29, 2017

Companies are constantly looking for differentiators. It will make or break your company! Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. Too many companies who are concerned about their culture focus on hiring as the way to “fix it.”

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Strategy Driven

OCTOBER 29, 2020

Plane tickets, train tickets, hotel rooms, etc., To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. Is there a new company on the block offering similar services like yours? are only useful if people pay for and use them. What is yield management?

Yield Management 65

Yield Management Price Management Hotels 65

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Strategy Driven

AUGUST 3, 2016

Only you, the executive group leader, will know this exercise is a training technique. The benefits will be a more motivated, energized group of executives who will, in turn, zap their teams… and your company will be better poised for the future. About the Author. Lorraine is president of the consulting firm Lessons in Loyalty.

Execution 50

Execution Tactics How To Loyalty 50

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift.

Creativity 183

Creativity Workshop Blog Video 183

QAspire

NOVEMBER 4, 2009

Most companies have similar aircrafts, equipments and infrastructure available to them. It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

MAY 28, 2018

In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. One, does your company hire individuals to interface with customers? Conducting an audit study may seem simple, and many companies do similar things already.

Company 8

Company Comparison Airlines Diversity 8

Women on Business

JANUARY 24, 2011

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. We can leverage each other’s expertise.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 17, 2015

Employee trust in management and commitment to the company have been in decline for decades. Only a minority of companies have managed to buck this decline and have built companies worthy of the human spirit. How to Be a Company That Employees Love. How do they do it? Let’s start with what doesn’t work.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. “I have no education or training to do anything else. Kentaro Hayashi buttoned his uniform shirt and wondered if he could really pull this off.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. It may be someone in product development who without any direct reports, plays an essential role in the selection and development of new products.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

NOVEMBER 25, 2015

In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. How to Be a Company That Employees Love. Take for example the airline industry. Some companies make special efforts to design a highly motivating role. DAVE WHEELER FOR HBR.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

JULY 9, 2018

Finding digital talent is one of the biggest challenges facing companies today. Because these firms tend to have slim margins and cannot pay Silicon Valley salaries, many have had to get creative in their recruiting and employee development. hbr staff/Yury Vinokurov/EyeEm/Getty Images.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

You're Not the Boss of Me

DECEMBER 12, 2010

This purpose becomes the master and the guide for all activities undertaken within the framework of the company. For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&#

Environment 42

Environment Servant Leader Leadership Airlines 42

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Such problems can’t be solved by a single command, they have causes that seem incomprehensible and solutions that seem uncertain, and they often require companies to transform the way they do business.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

APRIL 26, 2011

And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

OCTOBER 12, 2016

How should companies rethink the value of a job, in terms of increased performance through machine intelligence? What set of skills should companies invest in? Which jobs should remain within the company, and which should be accessed via talent platforms, or perhaps shared with peers, or even competitors?

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

NOVEMBER 6, 2015

Many of the things we need to know to be successful – to innovate, collaborate, solve problems, and identify new opportunities – aren’t learned simply through schooling, training, or personal experience. Yet analyst estimates suggest that the companies in the Fortune 500 still lose a combined $31.5

Company 8

Company Licensing Knowledge Management Transportation 8

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. and other governments to help them design these often complicated auctions and by telecommunications companies trying to figure out the best strategies for bidding. Here a few notable examples.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

JULY 20, 2016

After all, investment analysts at JPMorgan Chase are assigned to monitor specific industries, speak up in companies’ quarterly conference calls, help execute deals and transactions, and advise corporate clients. Only the latter strategy produces good results for both company shareholders and employees.

Long-term 8

Long-term Airlines Health Care Short-term 8

Strategy Driven

OCTOBER 21, 2011

In addition to the real-world knowledge that students will derive from the cases, readers will take away research-based templates and models that they can use in developing or consulting with small businesses. It starts with employees who have been trained in the science of service. Provide special training for frontline employees.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. But, you can’t get to that point I think realistically, without having invested some time in your own personal growth and development. In both of those areas, I’ve seen tremendous growth and development. Bad Boss to Servant-Leader Bad Boss 6:12 24:18.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

FEBRUARY 13, 2015

Develop a chart that displays both sets of traits side-by-side. Hotels often deal with this issue and can be a source of learning for those companies looking to come up with firing best practices. Train employees on how to deal with abusive customers. Employees are your company’s frontline eyes and ears.

Reis 8

Reis Airlines Morale Hotels 8

Harvard Business Review

NOVEMBER 7, 2013

It had to do with better customer service — specifically, an intense focus inside Aeroflot , the infamous Russian airline, to teach flight attendants how to smile. According to the Times , customer surveys indicate that the airline now has the best service of any carrier in Eastern Europe, including the best the West has to offer.

Airlines 11

Airlines Report Bottom-up Energy 11

Harvard Business Review

AUGUST 2, 2018

How companies are using artificial intelligence in their business operations. People do not need to know how to fly a plane to be able to spot sensible new airline routes. They are “trained” to spot patterns using an existing set of data inputs and outputs. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Harvard Business Review

SEPTEMBER 29, 2017

companies probably assume that their employees have the knowledge and skills they need to carry out their jobs. One global technology company my team works with, for example, discovered that, on average, its sales employees didn’t understand or know about 22% of its product features, even though they believed they did.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Skip Prichard

FEBRUARY 24, 2021

Only 15% of organizations succeed in their attempts to improve company culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. Leadership Actions to Renovate Your Culture.

Open-book 100

Open-book Learning-by-Doing Definition Company 100

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. But, you can’t get to that point I think realistically, without having invested some time in your own personal growth and development. In both of those areas, I’ve seen tremendous growth and development. Bad Boss to Servant-Leader Bad Boss 6:12 24:18.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

AUGUST 29, 2018

Automation is helping a handful of companies accomplish what was once thought impossible: boosting financial performance while also aiding fast corporate transformation work. The company found that using robotic process automation alone could free up to 75 full-time equivalent staff. Shift 1: Automate with a product mindset.

Strategy 8

Strategy Content Enterprise Architecture Agility 8