Airlines Company Ethics Quality 
Lead Change Blog
APRIL 1, 2016
Helping the CEO of Southwest Airlines launch a best-selling book. He thinks these are the most important qualities in leaders: humility. Her metaphor led to the company working on creating cement highways with embedded florescence for dark country roads.” Being on CNBC, Fox Business, CNN and ABC pitching a new book.
The Practical Leader
AUGUST 16, 2023
Some managers will complain about a declining work ethic. Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. .” “No one wants to work anymore,” they’ll say.
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Modern Servant Leader
OCTOBER 9, 2012
On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” I intend to do further research on these companies to increase the number of examples in my presentations. Here are a couple examples: A.
Coaching Tip
FEBRUARY 23, 2012
The companies that thrive and win as social enterprises will be those that do the most with their social connections. Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable.
Harvard Business Review
NOVEMBER 27, 2015
Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.
Women on Business
JANUARY 24, 2011
When all attributes are equal in a competition, the company who gets the contract has a personal connection. One half of building business is supplying quality products or services; the other half is skill in building relationships. As a backlash against increasingly international trends, relationships matter more.
Harvard Business Review
JULY 12, 2011
The Times calls it "the admissions equivalent of speed-dating": nine eight-minute conversations about an ethical dilemma, on-the-spot decisions, even health-care policy that aim to capture who candidates are, not just how smart they are. "We Last year, the company hired fewer than 900 people, from 90,000 résumés!
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