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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Utilizing strengths and the contacts I had made to write the book, I scaled my practice to service women in business—the companies that support them and the companies that they own. Design stems from USE.

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What an Economist Brings to a Business Strategy

Harvard Business Review

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. This has all changed.

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3 Questions About AI That Nontechnical Employees Should Be Able to Answer

Harvard Business Review

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI. Sponsored by SAS.

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Why Labor Protests in France Won’t Stop Macron’s Reforms

Harvard Business Review

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. In 1995 a train strike paralyzed France and forced the government to back down from its proposed reform of the railway sector. However, this time, things seem different. GDP grew by 1.9%

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3 Ways to Get More Value from Automation - SPONSOR CONTENT FROM PWC’s Strategy&

Harvard Business Review

Automation is helping a handful of companies accomplish what was once thought impossible: boosting financial performance while also aiding fast corporate transformation work. Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. Shift 1: Automate with a product mindset.

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The Rise of the Chief Customer Officer

Harvard Business Review

The customer's voice has a new champion sitting at the highest levels of power in companies. Who are these new customer experience executives — and why do companies appoint them? The majority are internal hires who have a significant history at their companies: median time at their firms is nearly eight years.

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