HR Digest

NOVEMBER 17, 2018

Since the industrial revolution days, companies and economists have been after means of increasing productivity. While economists seek this increase by means of better policies and procedures, companies aimed at improving employee productivity. Perhaps your company doesn’t have one yet. Develop employee work performance metrics.

Productivity 69

Productivity Products Metrics Micromanagement 69

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

Surviving Leadership

JUNE 29, 2017

Companies are constantly looking for differentiators. It will make or break your company! Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Even then, you’ve got unconscious bias that no amount of training can overcome.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Still, this post caught my attention and reminded me of a very important point.

Creativity 183

Creativity Workshop Blog Video 183

Harvard Business Review

FEBRUARY 1, 2011

In a recent issue of The New Yorker , Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. We recruit for attitude and train for skill," Dr. Fernandopulle told Dr. Gawande. "We

Training 16

Training Skills Airlines Health Care 16

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. The problem isn’t that large companies lack good ideas. So how to improve?

Project 11

Project Innovation Press Release Survey 11

Ron Edmondson

SEPTEMBER 3, 2019

I made numerous phone calls and several trips to the company all in an attempt to correct the problem while politely obeying what I was told to do. They were trained what to say for certain situations, but couldn’t alter how they ended the conversation. Then recently I was traveling on a major airline (Okay, it was American.

Travel 32

Travel Handbook Airlines Reputation 32

Strategy Driven

OCTOBER 29, 2012

Here are more painful ‘reputation’ questions about your company and your products : What are you doing to build it? What are you doing to innovate it? They don’t have to talk about their competition – Apple is the innovator. Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Q: How do you feel about your job and company now? (I How do you harness it to make it work for your organization?

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

FEBRUARY 13, 2015

While Uber deserves kudos for being innovative, let’s be truthful: Its success has come from creatively exploiting a regulatory loophole. Not being categorized as a taxi provides rideshare companies like Uber, Lyft, and Sidecar with a key pricing advantage. Taxi companies are defensively lobbying to regulate ridesharing services.

Industry 8

Industry Innovation Price Long-term 8

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. The CEO didn’t offer his associates a script or a training program. For me, the point of his story was simple but profound: empathy is the engine of innovation.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

JULY 9, 2018

Finding digital talent is one of the biggest challenges facing companies today. Many companies are creating accelerators or other separate units responsible for boosting their digital capabilities. Many accelerators are located where the digital brainpower resides — often in cities where the companies themselves are not located.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Women on Business

JANUARY 24, 2011

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Utilizing strengths and the contacts I had made to write the book, I scaled my practice to service women in business—the companies that support them and the companies that they own. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

NOVEMBER 6, 2015

Many of the things we need to know to be successful – to innovate, collaborate, solve problems, and identify new opportunities – aren’t learned simply through schooling, training, or personal experience. Yet analyst estimates suggest that the companies in the Fortune 500 still lose a combined $31.5

Company 8

Company Licensing Knowledge Management Transportation 8

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. This has all changed.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

JANUARY 6, 2011

Anyway, during my travels, I've kept a running list of observations, travel tips for those of you coming to Asia for either a short trip or an extended stay, and thoughts on innovation, all gleaned from my first year based here. If you have the choice between an Asian or Middle Eastern airline and a U.S. Skype is your friend.

Airlines 15

Airlines Hotels Travel Chemicals 15

Harvard Business Review

SEPTEMBER 29, 2017

companies probably assume that their employees have the knowledge and skills they need to carry out their jobs. One global technology company my team works with, for example, discovered that, on average, its sales employees didn’t understand or know about 22% of its product features, even though they believed they did.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Harvard Business Review

MARCH 17, 2016

It takes a special kind of company, from the CEO on down, to make a low-price position sustainable and profitable. The skills and traits to pull that off — such as cost-consciousness, relentless efficiency, and customer-driven design — must be anchored in the company and its culture from the very beginning.

Price 8

Price Airlines Govindarajan Advertising 8

Skip Prichard

FEBRUARY 24, 2021

Only 15% of organizations succeed in their attempts to improve company culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. Why is it that so many fail?

Open-book 100

Open-book Learning-by-Doing Definition Company 100

Harvard Business Review

APRIL 18, 2011

The customer's voice has a new champion sitting at the highest levels of power in companies. Who are these new customer experience executives — and why do companies appoint them? The majority are internal hires who have a significant history at their companies: median time at their firms is nearly eight years.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

AUGUST 9, 2016

A few years back, my three-year-old son Max had an unyielding passion for Thomas the Tank Engine trains. But for Max, what was equally natural was to expect his train portfolio to continue to expand indefinitely, or at least until the enchantment ended. Piece by piece, he accumulated a rather impressive collection.

Early Adopters 8

Early Adopters System Airlines Training 8

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

DECEMBER 23, 2016

Eli Lilly and Company measures the health of its alliances with a “Voice of the Alliance Survey.” Heat degrades the substrate of innovation, while light catalyzes it.” Similar failures among cockpit crews can lead to airline crashes. However, you must create more light than heat when you engage in conflict.

Productivity 8

Productivity Products Survey Strategic Fit 8

Harvard Business Review

DECEMBER 19, 2011

Friedman and Mandelbaum are policy wonks, so they explore the notion that "average is over" mainly as it applies to countries and societies, and how we educate kids, train workers, and make public investments. But their insight applies just as powerfully to companies and their leaders. That is, to find and embrace their "extra.".

Airlines 16

Airlines Mission Statement Sharpe Brand 16

Harvard Business Review

NOVEMBER 26, 2015

When a new employee is hired under this typical scenario and shows up the first day, the company tells her what work needs to be done and shows her how to act. But this approach doesn’t produce the most productive, innovative work environment. How to Be a Company That Employees Love. Insight Center.

Power 8

Power Outsourcing Self-aware Airlines 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Such problems can’t be solved by a single command, they have causes that seem incomprehensible and solutions that seem uncertain, and they often require companies to transform the way they do business.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. For process owners to be successful, companies have to address these issues. They can do it in the following ways.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

DECEMBER 22, 2016

One major decision at the company — to restrict calorie counts to 250 calories per serving of chocolate — may have looked questionable from a short-term perspective, but it has not stood in the way of Mars becoming the unrivaled global leader in chocolate. Some family firms have become global champions, including Mars.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

MAY 13, 2013

The current Apple TV, as it stands, is a set top box that enables an end-run around the cable companies and lets us pipe movies and TV into our living rooms. The Apple TV will be a portal to worlds now accessible only by planes, trains and automobiles. Let''s say the Apple innovation merely takes $50 billion out of the industry.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

SEPTEMBER 7, 2015

First, there has never been a greater need for companies to learn new ways of doing things in response to a complex and dynamic business environment. Well-produced strategy games can model environments tailored to a company’s circumstances and targeted skills. And score-keeping allows performance comparison with others.

Seminar 8

Seminar Learning Curve Strategy Comparison 8

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. As a result, more companies are being valued based on their current earnings than on their growth potential. Our research shows that many companies are increasingly geared toward the short term.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. The company shifted resources to its most lucrative markets, where two-thirds of the opportunity lay. A cargo airline provides another example.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

MAY 6, 2011

Some companies have a minimum standard. Some companies — like, apparently, the Stamford Whole Foods — ask for much more. There is something manifestly unconvincing about the airline staffer who recites, "Buh-bye! Clearly, we are going to have to go beyond just selecting for cheerfulness and start training it.

Airlines 14

Airlines Retail Training Learning-by-Doing 14

Harvard Business Review

MARCH 4, 2013

Business leaders must establish robust processes not just for qualifying third party vendors, but for making sure that there is integration of those suppliers in a strong safety culture with close company oversight of safety management and processes. In this section (at p.181),

CEO 8

CEO Outsourcing Supply Chain Reputation 8

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels.

Reis 69

Reis Transportation Real Estate Tourism 69