Harvard Business Review

JULY 16, 2013

For all companies, having a story and knowing that story are crucial steps to achieving success. In fact, those that think this way do so at their own risk because there is a new kind of company on the rise that uses story in a more powerful way — and they run more efficient and profitable businesses as a result.

Storytelling 8

Storytelling Company Marketing Strategy Media 8

Strategy Driven

JANUARY 21, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. One retail CTO summed it up well at a recent SAS event when he said, “We don’t want to just struggle through and be hanging by our fingertips when the economy recovers. Juliano Howard T. Dickens Jr.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

MAY 15, 2012

If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. What legacy did your company leave in its industry? What contributions did your business unit make to your company? Why might a company be missed?

Company 11

Company Brand Banking Long-term 11

Harvard Business Review

JUNE 13, 2014

Every CEO of a large company worries about the small competitor that will come from behind and change everything. Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. What makes it work for our company? Who is that David to our Goliath?”.

Health Care 8

Health Care Innovation Airlines Retail 8

HR Digest

SEPTEMBER 1, 2020

The pandemic has led to many companies announcing layoffs and job cuts of their furloughed employees. Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. More than 400,000 airline workers have been fired, or furloughed.

Industry 75

Industry Airlines Retail Banking 75

Harvard Business Review

APRIL 2, 2014

The art of endurance can be studied in some of the world’s oldest companies. The company has been around for over 250 years. It started life as an ironworks company, pursued vertical integration by entering coal, eventually moved into pressed steel wheels before diversifying into front wheel drive technology and beyond.

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

APRIL 9, 2013

The news wasn''t terribly surprising as 2012 had been a challenging year: sales were down by $4.3B, the company lost close to $1B, and its stock price dropped by more than 50%. Both Macy''s and American Airlines previously tried to stop discounting in favor of everyday low prices, but quickly had to retreat due to poor customer reception.

Merchandising 8

Merchandising Discount Retail Price 8

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. My point is, inside the walls of your company, there are superconsumers who are passionate and engaged. Superconsumers can exist in your company across all functions. So find them, ask questions, and let them help you.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 19, 2018

Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. alicemoi/Getty Images.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. But if board members conclude that their companys vitality depends on process improvement, what kind of CEO should they choose? We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

FEBRUARY 7, 2014

According to research presented at the 2012 Audio Branding Congress , congruent sound cues can increase the speed of a visual search for products (a key for success in both online and retail settings), as well as improve the perceived taste of food and wine (PDF). The French national railway, SNCF , did just that. SNCF Audio DNA, 2005.

Brand 10

Brand Advertising B2C B2B 10

Harvard Business Review

AUGUST 28, 2015

Companies were split into divisions, each with their own leadership. Even Brian admits that holacracy isn’t for everyone (I’m still not sure I would want to work in a company that adopted it), but I think every manager could benefit from a better understanding of the problems that it is trying to solve.

Groupthink 8

Groupthink Agility Diversity Retail 8

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. The company was too big for that.". We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

JULY 22, 2016

” Companies that go this route use preexisting digital platform tools to engage their networks. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. British retailer ASOS also maintains a popular Instagram account. Think about this option as digital platform “lite.”

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

NOVEMBER 26, 2015

When a new employee is hired under this typical scenario and shows up the first day, the company tells her what work needs to be done and shows her how to act. How to Be a Company That Employees Love. buying an airline ticket or configuring a printer). In a model like this, the job is just a means to an end. Insight Center.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

SEPTEMBER 27, 2016

But what does it mean, in terms of daily tasks, to be the company’s top “executer?” But the best CEOs know that strategy is just theory unless it’s actually translated into frontline routines―unless the rest of the company actually is executing the strategy. It’s written right into your title.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Strategy Driven

OCTOBER 4, 2013

The insightful companies examine their own backyards… applying the discussions, uncoverings and applicabilities to how they will better manage in the future. Any company or organization is like a tree. Companies had to overcome the poorly handled crises, as well as mount their own proactive strategies. by Hank Moore.

Crisis 65

Crisis Airlines Transportation Crisis Management 65

Harvard Business Review

MAY 19, 2015

His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. The purpose of a company, he proclaimed, was not to make money; it was to help its members (Stayer banned the term employee) thrive. Life is aspiration.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

FEBRUARY 27, 2017

As a result, more companies are being valued based on their current earnings than on their growth potential. Our research shows that many companies are increasingly geared toward the short term. Such companies tend to generate less growth and value in the long run. Toward a New Leadership Agenda. Essential background.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Strategy Driven

FEBRUARY 4, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. People decry the scandals and rest assured that such doings are not happening in their companies. Juliano Howard T. Dickens Jr. Ives Sharon Drew Morgen Hank Moore Jamie P.

Ethics 61

Ethics Cost Crisis Learning-by-Doing 61

Harvard Business Review

JANUARY 8, 2015

The call for companies to engage in authentic dialogue is becoming louder. So empathy is de-prioritized, and relegated to the status of just yet another HR initiative that looks good in the company newsletter. ” We then applied our thinking to the 100 best-known companies in the UK, where we’re based.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Harvard Business Review

OCTOBER 19, 2012

India's largest consumer products company, a unit of Anglo-Dutch Unilever, PLC , reported that its sales were up 9 percent. Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it.

Marketing 15

Marketing Market Segmentation Retail Travel 15

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52

HR Digest

JULY 16, 2020

One in 10 Japanese companies force women to wear make-up and high heels at work, research finds amid a growing and vocal movement against the nation’s sexist dress code policies. More than one in 10 Japanese companies have mandatory high heels to work regulations. Don’t tell women what to wear and what not to wear at work.

Ishikawa 98

Ishikawa Airlines Policies Retail 98

HR Digest

JULY 16, 2020

One in 10 Japanese companies force women to wear make-up and high heels at work, research finds amid a growing and vocal movement against the nation’s sexist dress code policies. More than one in 10 Japanese companies have mandatory high heels to work regulations. Don’t tell women what to wear and what not to wear at work.

Ishikawa 52

Ishikawa Airlines Policies Retail 52

Harvard Business Review

APRIL 20, 2017

Here’s the good news: The big airlines are revising their rules for booking and boarding flights — rules that led to one of the great business fiascos in recent history, United Express Flight 3411. The truly important lesson is one that applies to companies in all sorts of fields. There will be no additional rules.”

Books 15

Books Airlines Handbook Banking 15

Harvard Business Review

DECEMBER 20, 2016

Every year, I find big themes or specific company stories that I feel are impressive, important, or indicative of where the world is going. It’s not yet clear what Trump’s election means for issues that impact companies’ efforts to manage environmental and social issues. Then came 2016. Trump Shocked the World.

Energy 8

Energy Banking Chemicals Globalization 8

Harvard Business Review

JULY 28, 2014

Beauty retailer Sephora blends in-store and mobile channels to create ensemble experiences that make shopping easier and more engaging. Her company collects more than 50 petabytes of data a day that it can use to target offers and experiences. IT management Leadership Marketing' A year later, digital CMOs are still on the rise.

Storytelling 11

Storytelling Brand Audience Marketing 11