Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). Jordan reflected the company’s commitment to servant leadership. Improved Results by Acquired AirTran.

Airlines 203

Airlines Leadership CFO ROI 203

Lead Change Blog

AUGUST 26, 2021

Years ago, I worked with the Ritz-Carlton Hotel Company and stayed at the Pentagon City, VA property near Reagan International Airport. Horst Schulze, the founder of the Ritz-Carlton Hotel Company, coined the phrase “ladies and gentlemen serving ladies and gentlemen” to describe the culture they strived to be.

Bond 317

Bond Hotels Leadership Competitive Advantage 317

Rich Gee Group

MAY 3, 2022

Tool #5 - Red Ocean/Blue Ocean Strategy This week, let’s understand how companies position themselves in the marketplace to succeed - The Red Ocean/Blue Ocean Strategy. Summary: Strategic moves create a leap in value for the company, its buyers, and its employees while unlocking new demand and making the competition irrelevant.

Blue Ocean Strategy 195

Blue Ocean Strategy Tools Strategy Mauborgne 195

Lead Change Blog

OCTOBER 8, 2020

I recently did a Zoom interview with the CEO of a high-tech company who directly or indirectly reminded me several times during our thirty-minute interview that he was the CEO. A great leader knew to only employ as much leadership as was needed to influence the outcome. Here are three keys to naked leadership.

Power 319

Power Airlines COO Bottom-up 319

Eric Jacobson

JANUARY 27, 2024

Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. Transforming a company into a superorganism that beats the competition. And he shares his techniques for: Turning a healthy fear of failure to your advantage.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. When we partner with other companies we should be seeking similar things. No one should expect another company to jump into bed with them after one meeting. Here are some lessons we can take away from the merger.

Airlines 196

Airlines Human Capital Marketing Learning-by-Doing 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What forms does this take at the company? Keller, 2019.

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team.

Airlines 97

Airlines Committee Leadership Styles Magazine 97

HR Digest

SEPTEMBER 2, 2021

After the initial trickle of panic came a stream of announcements from companies mandating vaccines for all or some employees. Here’s a list of all companies who have already announced their Covid-19 vaccination plans. Capital One: The company requires all its employees to be fully vaccinated before returning to the office in November.

Company 98

Company Offshoring Airlines Banking 98

Lead Change Blog

OCTOBER 15, 2014

Max was for many years the CEO of Herman Miller, the company that manufactured my desk chair. He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. Leadership Coaching'

Leadership 300

Leadership Rogers Airlines Open-book 300

In the CEO Afterlife

APRIL 8, 2012

But unlike Apple, most big companies don’t have the will or the way to cut through the quagmire of red tape to “just do it”. Even Procter & Gamble, a perennial success and a company I greatly admire, struggles to find nimbleness. Check out the complete list of similarities between big companies and snails. Snails are slow.

Company 212

Company Bureaucracy Airlines Banking 212

Tanveer Naseer

MAY 30, 2017

Or at least they did until it was revealed that the company had given its executives a 50% pay hike after laying off 11 000 employees and asking for over $1 billion in bailout funds from the provincial and federal government in order to help keep them afloat.

Organization 279

Organization Airlines Learning-by-Doing Examples 279

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

Download 296

Download Leadership Airlines Energy 296

Modern Servant Leader

JULY 24, 2019

I was living in New York City when I first sought opportunities to work with companies focused on servant leadership. He went on to explain his experience turned up few – if any – companies that were serious about servant-leadership in the greater New York area. That was two decades ago.

Greenleaf 100

Greenleaf Reis Leadership Servant Leader 100

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

Airlines 72

Airlines Magazine CEO Company 72

Leading Blog

JANUARY 16, 2023

Leadership teams for authentic challenger brands evaluate the competitive landscape with an eye toward changing something fundamental about the way they approach the business. Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for.

Brand 289

Brand Advertising Marketing Strategy Competitive Advantage 289

Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

System 185

System Airlines Travel Learning-by-Doing 185

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. The company issued an apology, took the Tweet off the feed, and then… heads were going to roll, right? That’s more human leadership. Leadership' I mean, WAY off.

Leadership 275

Leadership Airlines Company Career 275

The Practical Leader

JUNE 23, 2021

” Companies decimated by the pandemic especially need to feel the love to bounce back. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines.

Airlines 64

Airlines Fixed Costs Collins Video 64

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Herb was among the greatest examples of servant-leadership in business. For more on Herb: Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant-leadership. Thank you, Herb. Herb Kelleher Quotes.

Servant Leader 162

Servant Leader Airlines Loyalty Participative 162

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. I admire their company culture and applaud their customer service. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. And, that “cause” is serving its customers. “We

Airlines 56

Airlines Examples Magazine Follow-up 56

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Sinek states that one principle he looks for in successful companies is vulnerable teams. Vulnerability . Vulnerable employees are unguarded and empowered.

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. He set this as the measure of success for the company. In order to underscore this goal, Bethune decided to send every employee a check every time the company was first in on-time arrival.

Leadership 282

Leadership Simon Cooper Gordon 282

Skip Prichard

JANUARY 14, 2020

Company culture is a hot topic of business discussion, dilating a lot of pupils and inducing heavy breathing in the board room. As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Outstanding Customer Service Cultures.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Great Leadership By Dan

SEPTEMBER 29, 2016

At Houston based David Weekley Homes, as the new hires exit their orientation session, they walk down a hallway lined with employees clapping and welcoming them to the company. Action Item: Set up focus groups and ask employees how they stay informed about the company. Action Item : Show new hires the “love” right away.

Leadership Development 120

Leadership Development Development Airlines Loyalty 120

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. I have seen unprepared companies get destroyed in downturns.

How To 218

How To Airlines Uncertainty Creativity 218

Eric Jacobson

NOVEMBER 3, 2020

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the new book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 65

Skills Company Shaw Crisis 65

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Lead Change Blog

SEPTEMBER 12, 2017

When we believe in what we are doing as a company, the team comes together and achieves significance, not just success. We can talk about engagement, employee surveys or whatever your company may measure to feel good about itself. More importantly, what are the stories of how your company is affecting lives? Encourage Hope.

Blanchard 238

Blanchard Airlines Survey Company 238

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. Over the course of our conversation, Andrea and I discuss - What organizations really need to do to be innovative in today’s global market.

Innovation 189

Innovation Leadership Airlines Brand 189

Jesse Lyn Stoner Blog

APRIL 26, 2016

Consider the seamless transition at Southwest Airlines when founder Herb Kelleher stepped down compared with Disney’s two decades of floundering after the death of Walt Disney. Time and again, we see examples of companies that […].

Airlines 120

Airlines Examples Company Leadership 120

LDRLB

JUNE 1, 2012

In 2000, Fortune released its annual list of the 500 largest companies in America. Just ten years later, when Fortune released its 2010 Fortune 500 list, two-thirds of those companies in the top 25 fell off the list. Leadership book review continous improvement jennings' Jason Jennings believes he knows why.

Company 94

Company Airlines Case Study Proposal 94

Great Leadership By Dan

JUNE 16, 2012

In matrix companies, much work takes place across functions with employees reporting to multiple bosses and participating in teams created across departments and areas of expertise. To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50