In the CEO Afterlife

APRIL 8, 2012

But unlike Apple, most big companies don’t have the will or the way to cut through the quagmire of red tape to “just do it”. Even Procter & Gamble, a perennial success and a company I greatly admire, struggles to find nimbleness. Check out the complete list of similarities between big companies and snails. Snails are slow.

Company 212

Company Bureaucracy Airlines Banking 212

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. Over the course of our conversation, Andrea and I discuss - What organizations really need to do to be innovative in today’s global market.

Innovation 189

Innovation Leadership Airlines Brand 189

Great Leadership By Dan

JUNE 16, 2012

In matrix companies, much work takes place across functions with employees reporting to multiple bosses and participating in teams created across departments and areas of expertise. To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Leading Blog

JULY 25, 2019

New startups appear out of nowhere and challenge not only established companies, but entire industries. No startup with so much as a modicum of sense would even try to beat the established company in this type of innovation. Alphabet has excelled in this approach, but other legacy companies are also increasing their experimentations.

Innovation 221

Innovation Organization Bottom-up Airlines 221

Great Leadership By Dan

FEBRUARY 19, 2019

And you demonstrate the work ethic that will push your company to reach its goals. We all have personal styles that drive our leadership images. To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. You establish yourself as the organizational authority.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

HR Digest

MAY 3, 2019

The modern economy demands transforming companies endlessly, necessitating profound changes in the workforce and talent strategy. Their success is the result of an unwavering leadership acumen in the face of a hyper-competitive market. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Patricia L.

Power 75

Power Ries Human Resources Airlines 75

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Lead Change Blog

MAY 27, 2016

A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. One of the best examples of this is the world-famous Pike Place Fish Market in Seattle. Why do some companies have fun during meetings but carry on otherwise stoic daily routines?

Sports 170

Sports Airlines Wilde Environment 170

Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . Helping the CEO of Southwest Airlines launch a best-selling book. Her metaphor led to the company working on creating cement highways with embedded florescence for dark country roads.” trustworthiness.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Jesse Lyn Stoner Blog

APRIL 3, 2012

The company was poised on the brink of a transformation that would make it an industry leader. All quite bright and accomplished in their area of expertise, they were articulate about the issues they faced as a team and as a company, what they had done to address them and their thoughts on what needed to happen next – a high powered group.

Airlines 228

Airlines Loyalty Motivation Strategy 228

Steve Farber

APRIL 13, 2017

A Lesson from the Un-Friendly Skies of United Airlines. Every interaction with a company makes us feel either better or worse than before we arrived. Every interaction with a company makes us feel either better or worse than before we arrived. These interactions define the culture of a company. 4/15/17 by Michael Kennedy.

Airlines 74

Airlines PR Taylorism Taylor 74

In the CEO Afterlife

AUGUST 5, 2015

In Theodore Levitt’s The Marketing Imagination , the renowned marketing professor said there was no such thing as a commodity, only people who think like commodities. Differentiation is still the name of the marketing game. Several big brand marketers have fallen on their own swords in their effort to drive growth.

Brand 100

Brand Airlines Bottom-up Marketing 100

The Practical Leader

FEBRUARY 13, 2012

They’ll often use another L-word — leadership — in complete ignorance of how their loveless “bottom line” orientation is rooted in pessimism and fear. Entitled It’s So Simple , the video explains how Southwest is “the company that love built.” The L-word makes hard-nosed managers squirm.

Airlines 53

Airlines P&L Collins Leadership 53

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business. Speed Versus Quality.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Management Excellence

SEPTEMBER 28, 2011

I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of this flying bus business (with apologies to bus companies), and the view is mostly unpleasant. Not always, just mostly.)

Airlines 61

Airlines Marketing Industry Company 61

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. In the U.S., This issue can become a major performance barrier.

Industry 267

Industry Stage-Gate Organization Company 267

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion. Add sprinkles to your leadership! Sprinkles Are Colorful and Fun.

Open-book 150

Open-book Airlines CEO Hotels 150

Lead Change Blog

DECEMBER 17, 2015

When it came time to drive cows to market, the hot tattoo was a convenient way to identify a particular cow. The golden arches today help us identify a particular fast-food restaurant; an apple with one bite removed identifies a particular computer company. Brands are powerful tools for customer trust.

Brand 150

Brand Airlines Wilde Tools 150

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Household income and savings are ultra-low in most global markets. 80% of American workers live paycheck to paycheck.

Short-term 59

Short-term Committee Incentives Long-term 59

Coaching Tip

FEBRUARY 23, 2012

The companies that thrive and win as social enterprises will be those that do the most with their social connections. Just because all companies now possess the technological capability to hold social conversations with employees, customers and stakeholders, this does not mean we can automatically make these conversations valuable.

How To 110

How To Airlines Media Innovation 110

LDRLB

JUNE 22, 2010

He has worked with many Fortune 500 companies to translate research findings into actionable solutions with the goal of driving organizational growth and profitability. My company’s leaders are completely ethical and honest. At my company, everyone is on the same team working toward the same goals. in the company.

Leadership 102

Leadership White Paper Press Release Sharpe 102

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Household income and savings are ultra-low in most global markets. 80% of American workers live paycheck to paycheck.

Short-term 52

Short-term Committee Incentives Long-term 52

Strategy Driven

JANUARY 17, 2014

Companies have increasingly embraced the role of emotion in selling products and services, but often merely pay lip service to its importance, without understanding how to harness it. Control, one of the six core emotional needs I discuss in Empathetic Marketing , fuels our motivations in every aspect of our lives.

ROE 50

ROE ROI Letter Airlines 50

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

Organization 244

Organization Conference Audience Globalization 244

Coaching Tip

DECEMBER 27, 2012

The new business paradigm is rooted in four key pillars: higher purpose, stakeholder integration, conscious culture and management, and conscious leadership. What are some companies that practice conscious capitalism? The company culture therefore tends to look for hgh EQ in leadership promotions.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Lead on Purpose

MAY 26, 2009

Last month my family had an experience that tested the level of customer service at several companies. Without holding too much expectation for positive results, I started calling the different companies through whom we had booked our trip. I then called Delta Airlines to cancel our flights. It’s a blessing and a curse.

Examples 113

Examples Hotels Productivity Products 113

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I have found poor service is a reflection of the company and its leaders, not just the person who delivered it. Ever get poor service at an airline? QUESTION: Why does lousy service occur? GREAT NEWS: It doesn’t have to be like that.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

NOVEMBER 27, 2010

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Ives Sharon Drew Morgen Hank Moore Jamie P.

Transportation 50

Transportation Execution Simon Newsletter 50

Harvard Business Review

OCTOBER 25, 2012

A leading mobile-phone maker falls out of step with its market — and struggles to catch up. An energy-trading company rises high — and then suddenly implodes. A luxury cruise ship takes a wrong turn — and the parent cruise-line company finds itself on troubled waters. Five big companies.

Company 16

Company Airlines Offshoring PR 16

Strategy Driven

FEBRUARY 4, 2013

Boring and insincere typically has a way of permeating everything else in a company. Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

OCTOBER 21, 2013

MAJOR CLUE: Keep in mind that no company ever CUT their way to success. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). What actions are you willing to take? What investment are you willing to make? How ready are you?

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi

Creativity 183

Creativity Workshop Blog Video 183

Strategy Driven

JUNE 30, 2014

SIXTH REALITY: The prospective customer must perceive value in your sales offering, trust you as a person and as a company, perceive that they win as a result of purchase, and be able to visualize outcome after purchase (maybe with the help of your video testimonials). They do not care about your urgency to make quota. Insincere follow-up.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

JULY 16, 2013

Discussions about story and storytelling are pretty fashionable in marketing circles. For all companies, having a story and knowing that story are crucial steps to achieving success. On the other hand, I''m worried that too many marketers think that telling their story through advertising is enough.

Storytelling 8

Storytelling Company Marketing Strategy Media 8