CO2

AUGUST 2, 2011

He is also the founder and CEO of Kralev International LLC , a travel consulting and training company. There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort.

Travel 98

Travel Books Airlines Budgeting 98

Strategy Driven

FEBRUARY 9, 2015

‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. Power gives the customer satisfaction award to an airline, what could the category possibly be? The receptionist or telephone operator. How’s yours?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Surviving Leadership

JUNE 29, 2017

Companies are constantly looking for differentiators. It will make or break your company! Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Even then, you’ve got unconscious bias that no amount of training can overcome.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels.

Reis 69

Reis Transportation Real Estate Tourism 69

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Skip Prichard

OCTOBER 14, 2019

Some companies take a more enlightened approach by investing in corporate social responsibility initiatives, employee wellness programs, and charitable donations. We need to heal our companies, our primary focus here. Would you share an example of a company or two leading the way? ” -Sisodia and Gelb.

How To 82

How To Simon Learning-by-Doing Organization 82

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. From an operations standpoint, they use Boeing 737's for every flight, simplifying training and maintenance. No problem.

Airlines 10

Airlines Brand Short-term Price 10

Harvard Business Review

MARCH 28, 2017

It doesn’t take a tremendous amount of training to begin a job as a cashier at McDonald’s. We don’t often think of it, but the same is true of commercial airline pilots. We take comfort that airline transport pilot certification is regulated by the U.S. And they improve as they serve more customers.

Company 8

Company Wilde Airlines Transportation 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. The leader takes the most responsibility in the room for the company, employees, culture, and customer satisfaction. People trained to win will win. Winners breed winners.

Leadership 87

Leadership Diversity Learning-by-Doing Licensing 87

Harvard Business Review

JANUARY 21, 2016

In the past few weeks, three corporate innovation clients have moved to — or had their roles expanded to include — their company’s training function. ” Process and methodology debates have turned into the operational challenge of how best to boost people’s capabilities.

Innovation 8

Innovation Company Kaizen KPI 8

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. In a scandal that’s still evolving quickly, the company’s employees had Chicago Department of Aviation officers forcefully remove a passenger — a paying customer sitting in his seat — from an overbooked flight. Three themes seem critical.

Airlines 13

Airlines Brand Video Operations 13

Harvard Business Review

NOVEMBER 17, 2015

Employee trust in management and commitment to the company have been in decline for decades. Only a minority of companies have managed to buck this decline and have built companies worthy of the human spirit. How to Be a Company That Employees Love. How do they do it? Let’s start with what doesn’t work.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

JULY 9, 2018

Finding digital talent is one of the biggest challenges facing companies today. Many companies are creating accelerators or other separate units responsible for boosting their digital capabilities. Many accelerators are located where the digital brainpower resides — often in cities where the companies themselves are not located.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. “I have no education or training to do anything else. Kentaro Hayashi buttoned his uniform shirt and wondered if he could really pull this off.

Case Study 8

Case Study Airlines COO CFO 8

Strategy Driven

MARCH 11, 2011

The company cried ‘case study’ from the very beginning, when it segued from the former Houston Natural Gas moniker. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). by Hank Moore.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Strategy Driven

FEBRUARY 4, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. People decry the scandals and rest assured that such doings are not happening in their companies. People are envious of the power, status and wealth of company heads. Juliano Howard T.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

APRIL 26, 2011

And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

NOVEMBER 25, 2015

In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. How to Be a Company That Employees Love. Take for example the airline industry. Some companies make special efforts to design a highly motivating role. DAVE WHEELER FOR HBR.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

First Friday Book Synopsis

AUGUST 10, 2011

Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.]. Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement.

Review 80

Review Operations Productivity Products 80

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. They saw the casino business as a great numbers experiment.

CEO 11

CEO Norton Airlines Short-term 11

Women on Business

JANUARY 24, 2011

When all attributes are equal in a competition, the company who gets the contract has a personal connection. Utilizing strengths and the contacts I had made to write the book, I scaled my practice to service women in business—the companies that support them and the companies that they own. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 12, 2016

How should companies rethink the value of a job, in terms of increased performance through machine intelligence? What set of skills should companies invest in? Which jobs should remain within the company, and which should be accessed via talent platforms, or perhaps shared with peers, or even competitors?

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 20, 2016

After all, investment analysts at JPMorgan Chase are assigned to monitor specific industries, speak up in companies’ quarterly conference calls, help execute deals and transactions, and advise corporate clients. Only the latter strategy produces good results for both company shareholders and employees.

Long-term 8

Long-term Airlines Health Care Short-term 8

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

FEBRUARY 13, 2015

Hotels often deal with this issue and can be a source of learning for those companies looking to come up with firing best practices. Train employees on how to deal with abusive customers. Your employees may be operating under the “the customer is king” cliché, and may be trying endlessly to please every whim.

Reis 8

Reis Airlines Morale Hotels 8

Harvard Business Review

FEBRUARY 11, 2011

At the peak of the North Texas housing market in 2003, my company Grand Homes sold more than a thousand homes. We redesigned our product and, more importantly, we redesigned our company. It was all triggered by a fortuitous meeting I had with Gary Kelly , the CEO of Southwest Airlines. To the company, profits matter.

Airlines 13

Airlines Chief Executive Officer Attrition Incentives 13

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

APRIL 18, 2011

The customer's voice has a new champion sitting at the highest levels of power in companies. Who are these new customer experience executives — and why do companies appoint them? The majority are internal hires who have a significant history at their companies: median time at their firms is nearly eight years.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

JUNE 28, 2011

In our last post , we described a tricky situation where nutritionists and fast food companies successfully built such a relationship. The Marines and the Department of the Navy want to retain all of the 15 miles of California coastline they now control for training purposes. Now, we're not talking about shutting down Camp Pendleton.

Resources 11

Resources Airlines Real Estate Long-term 11

Harvard Business Review

AUGUST 2, 2018

How companies are using artificial intelligence in their business operations. People do not need to know how to fly a plane to be able to spot sensible new airline routes. They are “trained” to spot patterns using an existing set of data inputs and outputs. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Harvard Business Review

AUGUST 24, 2017

After all, there’s a subtle difference in how these two disciplines train people to understand and manage risks: Legal training focuses on the downside of particular actions, while business training may emphasize the upsides for shareholder value from risk taking. More Litigation, or Less?

CEO 8

CEO Accrual Accounting Pharmaceuticals Banking 8

Harvard Business Review

AUGUST 29, 2018

Automation is helping a handful of companies accomplish what was once thought impossible: boosting financial performance while also aiding fast corporate transformation work. The company found that using robotic process automation alone could free up to 75 full-time equivalent staff. Shift 1: Automate with a product mindset.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. In 1995 a train strike paralyzed France and forced the government to back down from its proposed reform of the railway sector. However, this time, things seem different.

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. The problem isn’t that large companies lack good ideas. At many companies, new innovation initiatives get the blessing of the CEO — but have little interaction with the business units.

Project 11

Project Innovation Press Release Survey 11