Leading Blog
AUGUST 8, 2011
For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. He set this as the measure of success for the company.
Harvard Business Review
JUNE 12, 2018
Either way, these mergers that span connected markets change the pattern of competition, because the firms that compete with each other now operate under one roof: CVS won’t need to bargain over the surplus with Aetna, or Express Scripts with Cigna. But the groups usually continue to compete externally with the other groups.
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Harvard Business Review
AUGUST 7, 2018
Take the example of a dairy cooperative I worked with recently. It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. The trick is to identify stakeholder roles.
Harvard Business Review
DECEMBER 20, 2010
On-line exchanges for barters, swaps, and sharing of goods or services have made direct connections possible, sometimes without much money changing hands beyond a fee to the exchange-operator. Imagine an e-Bay or Craig's List ad: "Have peanuts, seek medical care.".
Harvard Business Review
MARCH 28, 2016
Gulf Cooperation Council (GCC) producers such as Saudi Arabia, the United Arab Emirates, Kuwait, and Qatar have amassed considerable wealth during the past decade through cash reserves and sovereign wealth funds. Energy-intensive industries ranging from farming to airlines are also profiting.
Harvard Business Review
OCTOBER 9, 2013
It’s proving to be an eventful year for AirAsia, the Kuala Lumpur-based airline that has emerged as Asia’s most successful low-cost carrier in recent times. Who has the final say in functional areas, such as R&D, operations, and human resources, does matter. A llocate decision rights based on the context and logic.
Harvard Business Review
MARCH 14, 2017
Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. But when confronted with a construct such as this, companies may struggle with where to begin.
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