Harvard Business Review

SEPTEMBER 10, 2014

If you needed a hammer, for example, someone would manually produce one for you. The industrial revolution enabled the mass production of hammers with consistent quality and lower cost. Of course, the analytics processes had to be designed, developed, tested, and deployed by people.

Company 8

Company Hammer Operations Information Technology 8

Harvard Business Review

SEPTEMBER 10, 2014

If you needed a hammer, for example, someone would manually produce one for you. The industrial revolution enabled the mass production of hammers with consistent quality and lower cost. Of course, the analytics processes had to be designed, developed, tested, and deployed by people.

Company 8

Company Hammer Operations Process 8

Strategy Driven

MARCH 28, 2011

Companies all over the country have implemented Ann Rhoades’ methods, developed when she was an executive at JetBlue, Southwest, Doubletree and others and perfected at her consulting company, People Ink. In other words, you are never fully “done” with culture change; you must be always vigilant that no one backslides into old ways.

Environment 70

Environment Covey Airlines Mission Statement 70