The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. Some managers will complain about a declining work ethic.

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Energy Crisis Absenteeism Leadership 52

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

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Airlines Fixed Costs Collins Video 64

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Short-term Competitive Advantage 227

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. He consistently exhibited high standards of integrity.

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Leadership Document Airlines Learning-by-Doing 95

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

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Environment Self-aware Leadership Emotional Intelligence 250

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

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Servant Leader Leadership Airlines Travel 150

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. You will serve others best by helping them to grow and develop. Talk to them now. Thanks for sharing!

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Servant Leader Greenleaf Leadership Airlines 250

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. The Leadership Gap. A Leadership Manifesto: A Guide To Greatness.

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How To Airlines Uncertainty Creativity 218

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. As a result, they are viewed as having less leadership potential. And there seems to be a stigma surrounding creative types.

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Creativity Benchmarking Learning-by-Doing Construction 270

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training.

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Succession Restructuring Airlines Constraint 235

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. The El Niño weather has not only raised havoc with my roses but spawned dangerous storms and opposing droughts throughout the world. You name it. A great leader takes all precautions and then remains flexible and ready for the unexpected.

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Scenario Planning Airlines Leadership Fashion 150

Lead Change Blog

SEPTEMBER 12, 2017

Think about the way you’re thinking as a management team. Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Get out of your office and build relationships with employees.

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Blanchard Airlines Survey Company 238

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Servant Leader Mission Statement Greenleaf Leadership 189

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I He believes that connecting with people who work with you is the crux of leadership. Mastercard believes in developing both current and future skills.

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Mayo Human Resources Airlines Agility 98

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. .

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Levitt Godin Customer Loyalty Airlines 150

The Practical Leader

FEBRUARY 13, 2012

The L-word makes hard-nosed managers squirm. These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. These managers use lots of “leader-speak” about vision, values, engagement, or caring but their rhetoric is heartless and empty. . ” Ya gotta love it!

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Airlines P&L Collins Leadership 53

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

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Organization Conference Audience Globalization 274

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. Develop employee work performance metrics. There is a need to develop metrics that account for employees work performance. This truly is the baseline for every productivity management.

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Productivity Products Metrics Micromanagement 69

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. 10X Leadership Behaviors. SMaC: Specific, Methodical and Consistent.

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Contingency Plans Collins Creativity Airlines 279

Lead Change Blog

FEBRUARY 17, 2016

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

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Six Sigma TQM Airlines Wilde 150

Decker Communication

JULY 10, 2019

In the majority of the organizations we work with, the focus is at the top: C-level, leaders of business units, or management. In the last few years, businesses began placing learning and development at the top of their priorities, where employees consistently rated communications training as a vital need. What about the mechanics?”

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Airlines Training Engineering Learning-by-Doing 75

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!

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Blog Middle Management Talent Management Human Resources 157

CO2

DECEMBER 19, 2012

5 Step Personal Development Process. During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. When leaders fail to encourage dissent, for instance, it’s often because they have trouble managing their emotions and social relationships. So, why the rash of crashes?

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Emotional Intelligence Self-aware Airlines Insurance 102

Chart Your Course

SEPTEMBER 21, 2015

These often include airline miles, concert tickets and gifts. Yoga helps its practitioners to manage stress, develop coping skills and to improve their overall mental well-being. The post Boost Your Business by Offering These (Affordable) Employee Perks appeared first on Leadership Speaker and DISC Training.

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Class Airlines Bottom-up Survey 100

Coaching Tip

DECEMBER 27, 2012

The new business paradigm is rooted in four key pillars: higher purpose, stakeholder integration, conscious culture and management, and conscious leadership. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. feel happier by becoming better organized.

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Emotional Intelligence Short-term Long-term Price 84

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees. Phase 2.

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Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees. Phase 2.

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Short-term Committee Incentives Long-term 52

Kevin Eikenberry

JANUARY 22, 2011

Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift. Meeting the criteria laid out by NASA would require thinking quite different from the thinking that leads to the planes of today. Do You Really Need a Meeting to Make a Decision?

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Creativity Workshop Blog Video 183

Surviving Leadership

JUNE 29, 2017

Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Also…DO YOU EVEN REALLY KNOW WHAT YOUR CULTURE IS? .”

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Human Resources Diversity Airlines Learning-by-Doing 70

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. A digital list manager. Where Do You Do What You Do? When asked, “Why are you on the road so much?” A notebook. A whiteboard.

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Productivity Products Tips Travel 159

Next Level Blog

JULY 14, 2010

In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Doing so abdicates all control of the trip to the airlines. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate.

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Travel Blog Executive Coaching Learning-by-Doing 228

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Yes, an employer must work to keep employees engaged by offering good pay and benefits, opportunities for development and advancement and a collaborative, mission-driven culture. It takes a careful mix of mission, management, and culture. Insight Center.

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Airlines Review Engineering Career 8

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Press Release Succession Discount PR 160

Lead Change Blog

DECEMBER 17, 2015

And, it is the dream of every brand manager. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. But “mine” is more than a statement of control; it is an expression of identity. Cattle shared open grazing range.

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Brand Airlines Wilde Tools 150