The Practical Leader
JANUARY 9, 2012
I used to love the sharp, fresh smell of ink and paper as I opened a new book and heard the creak of the spine cracking. Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution.
Women on Business
JANUARY 24, 2011
Being sharp means being succinct. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. If you rely on searches for your background research, so will those you work with (if they are sharp).
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Strategy Driven
OCTOBER 21, 2011
In addition to the real-world knowledge that students will derive from the cases, readers will take away research-based templates and models that they can use in developing or consulting with small businesses. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!
Harvard Business Review
OCTOBER 17, 2011
Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. Consider how pleased you are when a friend brings a bottle of wine to your house for dinner and how different you'd feel if he offered to pay you for the meal.
Harvard Business Review
NOVEMBER 12, 2015
The next morning they are due to fly home, but discover their budget airline insists that passengers print their boarding passes in advance or face an exorbitant fee at the airport. After their sharp exchange, they had devised a novel strategy for releasing a single from the album. Developing leaders in the British Army.
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