Remove Airlines Remove Diversity Remove Leadership Remove Operations
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Leadership Essentials for the Matrix Environment

Great Leadership By Dan

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Four Steps to Building Matrix Leadership Skills. Network deliberately and diversely.

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Common Purpose Leadership

Leading Blog

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. That’s real leadership.”

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Why I cringe when people say “hire for fit”

Surviving Leadership

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money. It breeds innovation.

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30 Leadership Lessons

Skip Prichard

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. Leadership is not a dictatorship. Leadership is an art.

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Leading Across Borders? Don't Change a Thing

Harvard Business Review

Thus, great leadership looks the same wherever you are. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. No matter where I am, my leadership style never changes.

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The Rise of the Chief Customer Officer

Harvard Business Review

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. About one quarter of these CCOs formerly held operations positions. Who are these new customer experience executives — and why do companies appoint them? Consider one example.

B2C 15
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You Don’t Need to Adopt Holacracy to Get Some of Its Benefits

Harvard Business Review

Companies were split into divisions, each with their own leadership. Southwest’s mission of being the low-cost airline drives everything it does, from the planes it buys to the routes it competes on. Frank and honest leadership is usually enough. How do you balance cohesion and diversity? Would she fare any better?