Harvard Business Review

MAY 16, 2011

Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. The airline's tagline "Now Everyone Can Fly" says it all; anyone who joins the company knows they will play a role in providing affordable travel to as many people as possible.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

AUGUST 7, 2018

It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. For some managers, this seems initially like putting the cart before the horse. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

APRIL 18, 2011

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. About one quarter of these CCOs formerly held operations positions. Who are these new customer experience executives — and why do companies appoint them? Consider one example.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

DECEMBER 1, 2015

While a vanilla version of a software application can be okay (and many corporations use standard versions of major vendors’ ERP software), any choice should be a business decision made by business managers for operational and strategic reasons. Operating this way today is a big no-no in the corporate world.

Execution 8

Execution Hotels Software System 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Being artful in leadership means seeing the beauty in people, in the diversity of their feelings and desires, and finding unique solutions for every demand. Leadership is an art.

Leadership 87

Leadership Diversity Learning-by-Doing Licensing 87

Harvard Business Review

AUGUST 28, 2015

Southwest’s mission of being the low-cost airline drives everything it does, from the planes it buys to the routes it competes on. How do you balance cohesion and diversity? What’s really important is to balance cohesion and diversity. What if the next great entrepreneur already works for you? What’s yours?

Groupthink 8

Groupthink Agility Diversity Information 8

Skip Prichard

OCTOBER 28, 2019

Study some of the most interesting and diverse group of companies such as Google, Twinings, Dropbox and even Wimbledon and you end up with fascinating stories, case studies, and research useful to every brand. He operates in a world where craft and artistry are real positives. Ideas to Grow Your Brand. Lidell, Buchanan.

Wilde 66

Wilde Brand Open-book Creativity 66

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. One out of every 12 businesses fails.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

FEBRUARY 27, 2017

An increase in the dynamism and diversity of business environments means that people must adapt their skills more quickly. Low-cost airlines, for example, brought access to their services into previously underserved regions and customer segments, and by providing such access helped sustain public transportation infrastructures.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Most often (85% of the time), they can be heeded, planned for averted. There is an art to Crisis Preparedness. by Hank Moore.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

DECEMBER 13, 2016

Prioritization at a strategic and operational level is often the difference between success and failure. The senior management of the postal company thought they had communicated clear priorities, but in fact they had created an operational dilemma that resulted from strategic confusion. If not, it stalled or was killed.

Project 8

Project How To Objective Efficiency 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else. These are all synchronized systems.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. You need the right mix of cohesion and diversity in order to achieve both innovation and operational efficiency. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else. These are all synchronized systems.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

OCTOBER 21, 2014

Instead of institution-based siloes and command-and-control, Ebola demands the collective problem-solving and action of a virtual community — and the mobilization of an entire ecosystem of diverse players. Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

HR Digest

JANUARY 10, 2024

Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time. So, operational day-to-day work drives out strategic work.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. One can hardly imagine a decentralized decision- making process in his operations. GE is known for its diversity and ability to function competitively in many markets. Virgin Group. GE and HCL.

Succession 113

Succession Welch Leadership Diversity 113

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Nine big brands with operations in Ohio publicly pressed the state to reinstate energy efficiency and renewable energy portfolio standards. Others want to attract and retain diverse talent. This week, Canada announced it would tax carbon nationally by 2018.

Energy 8

Energy Banking Chemicals Globalization 8