Harvard Business Review

AUGUST 10, 2015

His favorite, Southwest Airlines, certainly doesn’t lack for press about its positive organizational culture and cheerful customer-facing employees, but the example makes a more nuanced point about the contribution of people in a capital-intensive business. Therefore, they cease to provide a competitive advantage.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

JANUARY 13, 2014

Peter Drucker famously said that the point of a business was to create a customer. Posing that question continues to be a powerful way to catalyze important strategic conversations. And yet, more than 50 years later, companies have become worse, not better, at answering it correctly – far worse.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

First Friday Book Synopsis

OCTOBER 7, 2016

Don Yaeger is a nationally acclaimed inspirational speaker, longtime Associate Editor of Sports Illustrated and author of 25 books, nine of which have become New York Times best sellers.

Sports 110

Sports Team Career Books 110

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! As the late business guru Peter Drucker said: The sole purpose of business is to serve customers. As long as you make sure your messaging is detailed and easy to understand, your customers will appreciate the quick service these technologies provide.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

MARCH 17, 2016

airline industry in the early 1990s highlights this distinction. The second caveat comes from the late Peter Drucker, my dear friend and mentor, who once told me that low prices and high profits rarely come together. First, we should not confuse a fundamentally low-price position with the decision to wage a price war.

Price 8

Price Airlines Govindarajan Advertising 8

First Friday Book Synopsis

OCTOBER 25, 2012

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line David Horsager Free Press (2012) “As soon as you trust yourself, you will know how to live.”

Review 85

Review Books Execution How To 85

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Peter Drucker wrote a foreword to that book. Ben : I love it. Ben : Yeah.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

First Friday Book Synopsis

AUGUST 10, 2011

Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement. Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.].

Review 80

Review Operations Productivity Products 80

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Peter Drucker wrote a foreword to that book. Ben : I love it. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

SEPTEMBER 23, 2016

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” ” This attractive, apocryphal quote breaks down upon inspection. While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense.

Metrics 8

Metrics Business Model Retail Automotive 8

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause. Pulse Meme Feed What Is Your Brand Against?

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

MAY 12, 2015

If you read what Peter Drucker had to say about competition back in the late ’50s and early ‘60s, he really only talked about one thing: competition on price. When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment.

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8

Harvard Business Review

OCTOBER 2, 2015

Drucker Forum 2015: Managing in the Digital Age. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum. In the 1950s, Boeing was an insignificant player in commercial airliners. In this case, management could easily misapply resources.

Management 8

Management Drucker Survey Globalization 8

Harvard Business Review

JANUARY 8, 2014

As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001. That’s how you overcome challenges, and keep your mission going in your absence.

Emotional Intelligence 10

Emotional Intelligence GDP McKinsey Airlines 10