You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”.

Environment 42

Environment Servant Leader Leadership Airlines 42

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 261

Succession Maslow Motivation Airlines 261

Women on Business

JANUARY 11, 2011

Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? It is common this time of year to set goals. We’re often so much better at setting the goals than keeping on track until we reach our destination.

Press Release 160

Press Release Succession Discount PR 160

Lead on Purpose

NOVEMBER 10, 2012

Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. What is different about strategic leadership? In general, a leader gives directions, organizes, and delegates.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 59

Short-term Committee Incentives Long-term 59

Strategy Driven

JUNE 19, 2014

Be transparent with your company goals & financials. Set goals and give away money as a company when goals are achieved. Please consider the environment before and after printing this article. Relate Articles: All airlines are the same, except for their people. Everyone in your company has an oar.

Call Center 94

Call Center Incentives Library Document 94

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 52

Short-term Committee Incentives Long-term 52

Modern Servant Leader

OCTOBER 9, 2012

As a teacher/instructor and public speaker, David has been conducting seminars on followership, leadership, goal-setting, creating vision, and mission and motto statements. Servant Leaders, in the process of achieving organizational goals and objectives, recognize the value of all employees, who themselves are leaders in their organization.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Strategy Driven

NOVEMBER 27, 2013

Focus solely on meeting their goals and do so at your expense. It is important to recognize that toxic people create work environments that mirror their personal environments. Please consider the environment before and after printing this article. All airlines are the same, except for their people.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

LDRLB

JUNE 22, 2010

He has worked with many Fortune 500 companies to translate research findings into actionable solutions with the goal of driving organizational growth and profitability. While our statistical analysis shows these to be three separate concepts, it is not surprising that ‘low’ trust environments then to have all three.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Strategy Driven

JULY 25, 2012

They define a team as “a small number of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable.” Having customers consistently be raving fans of the company’s service is certainly a challenging and lofty goal. All rights reserved.

Team 51

Team BHAG Blanchard Airlines 51

Strategy Driven

FEBRUARY 4, 2013

Southwest Airlines is anything but politically correct. IDEA: Make a goal to create 12 smiles a day through your words, actions or deeds. Please consider the environment before and after printing this article. Makes me smile and feel sad all at once. Jeez, I wonder if there’s a correlation! Say something slightly different.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Harvard Business Review

OCTOBER 21, 2015

All brick-and-mortar chains, not just Walmart, have struggled because they haven’t sufficiently adapted to the fact that retail on the web is a harsher environment compared to what they face on land. The top goal should be to persuade in-store shoppers to also purchase from the retailer’s web site.

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

NOVEMBER 14, 2017

In the worst case, busyness can become an implicit goal or cultural norm, and the original strategic intent can be lost in a frenzy of detail and activity. But the worst way to achieve a goal can sometimes be to pursue it directly. Tyranny of intermediate goals. But often the intermediate goal or task becomes an end in itself.

Execution 10

Execution Strategy Gantt Chart Film 10

CO2

JUNE 29, 2010

Evolutionary psychology also rightly points out that leaders and followers can often have quite different goals and agendas. It is very important for leaders wanting to create Self-Starters to articulate a clear vision, values and set of goals for their teams, as this type operates by seeking forgiveness rather than permission.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MARCH 14, 2017

I have previously made the case that the UN’s Sustainable Development Goals (SDGs) have the potential to provide, for the first time, a framework for mobilizing companies to invest in sustainable development in an ongoing and scalable way, while also pursuing their own business interests. Some goals may be too broad or too distant.

Development 11

Development Company Innovation Goal 11

Strategy Driven

NOVEMBER 7, 2011

When an eminent authority on leadership and change such as John Kotter states that, “To cope with new technological, competitive and demographic forces, leaders in every sector have sought to fundamentally alter the way their organizations do business…Yet, according to most assessments, few of these efforts accomplish their goals.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

MARCH 28, 2017

We don’t often think of it, but the same is true of commercial airline pilots. We take comfort that airline transport pilot certification is regulated by the U.S. The human specialist drivers provide a safe training environment, but are also extremely limited. The machine only learns about a small number of situations.

Company 8

Company Wilde Airlines Transportation 8

Harvard Business Review

DECEMBER 2, 2016

Thus their primary goal should be to reduce patients’ fears. For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline. Patients heal faster now and have a more positive experience overall.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

FEBRUARY 15, 2013

The goal, says CEO Tom Rippin, is "to develop people who can operate equally well in commercial and social enterprise environments.". For several years now, the lines between those environments have been blurring. Participants must have at least two years of work experience, though some have had as much as 15.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

FEBRUARY 7, 2014

With of our increasingly audio-enabled media environment , the strategic use of sound can play an important role in positively differentiating a product or service, enhancing recall, creating preference, building trust, and even increasing sales. Second, consumers, when asked, associated SNCF with “strikes and delays.”.

Brand 10

Brand Advertising B2C B2B 10

Harvard Business Review

APRIL 18, 2011

While some firms turn to a customer experience leader to fix issues that are creating legions of unhappy customers, most focus on the desire to accelerate growth, better integrate acquired companies, or shift priorities for a changing competitive environment. Consider one example.

B2C 14

B2C B2B Forrester Budgeting 14

Harvard Business Review

DECEMBER 27, 2013

They will feel more engaged with the company and more committed to its goals. Airline JetBlue has embedded this philosophy in its hiring process. Although Disney hires janitors to keep its parks clean, everyone else in the organization knows that they share the responsibility for maintaining a clean and pleasant environment.

Banking 13

Banking Airlines Compliance Bond 13

Harvard Business Review

DECEMBER 9, 2015

The foundational elements—call them employee satisfaction—are fundamentals such as having a safe work environment and the tools necessary to do the job. Abraham Maslow taught us that we can’t concern ourselves with higher goals until we have the necessities of life, including security.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

JUNE 14, 2012

For a fixed mindset leader, one goal is paramount: to prove that you are among the lucky few who possess a massive amount of these fixed and precious abilities. They believe that abilities can be developed, and so they spend their time learning and creating environments where others can learn. Great Leaders Grow.

Learning-by-Doing 12

Learning-by-Doing Airlines Banking Strategy 12

Harvard Business Review

FEBRUARY 5, 2013

The business environment today has indeed become mindboggling complex due to accelerating globalization and rapid technology changes. The goal of this movement is to form communities of socially-responsible companies with enlightened leadership that are driven by a higher purpose and a stakeholder orientation.

Ethics 8

Ethics Morale Airlines CEO 8

Harvard Business Review

MAY 15, 2012

BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. Second, because a company or a business unit has created a workplace so dynamic and energetic that most employees would be hard-pressed to find a similar environment somewhere else. But really.How many products or services do you know for which this is true?

Company 10

Company Brand Banking Long-term 10

Harvard Business Review

NOVEMBER 9, 2015

Leaders can reach these goals if they focus on something more specific: the digital customer experience. While a strong customer experience has been shown to produce significant results —more customers, more sales, and more loyalty—many companies still struggle to identify the plan of action that will best achieve them.

CRM 8

CRM Loyalty Software Brand 8

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. Please consider the environment before and after printing this article. About the Author.

Crisis 58

Crisis Airlines Transportation Crisis Management 58

Harvard Business Review

NOVEMBER 26, 2015

But this approach doesn’t produce the most productive, innovative work environment. We have found that most organizations’ entry, or “onboarding,” processes share a common goal: to inculcate the organizational culture and teach new employees the job requirements.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

MAY 13, 2014

In our current fast-paced environment of constant change, you need a product development approach that relies on many fast cycles of experimentation, reviewing prototypes early on with customers to learn what provides value, and being flexible if customer feedback suggests new directions.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

JUNE 12, 2015

It’s a challenging environment in which to be a healthcare provider. So let’s set a goal of getting to the 90th percentile in 90 days. The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. A year earlier he had taken up his new post at Lakeland.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Tanveer Naseer

MAY 31, 2016

Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency. Invite them to learn from one another, and to explore ways of fostering a more strategic environment in the rest of the enterprise.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

OCTOBER 18, 2013

Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Please consider the environment before and after printing this article. Perrier utilized media opportunities to advocate for environmental protection and sought to educate consumers about product purification processes.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Strategy Driven

FEBRUARY 4, 2011

How do we cope in the new environment? By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. Cargo theft costs the U.S.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 12, 2018

In some specialized industries, such as pharmaceuticals , monitoring consumer behavior can be a legally mandated part of post-purchase experiences, with the ultimate goal of vigilance for brand and consumer safety (such as tracking adverse drug reactions).

Short-term 8

Short-term Brand Long-term Media 8