Great Leadership By Dan

FEBRUARY 19, 2019

To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Putting the entire company on the same scale shows that upper management is fair-minded. Maybe you average the number ratings by multiple managers or peers to determine an individual’s progress.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. American Airlines competes against Skype and WebEx, not just Delta and United.”. Avoiding this mindset takes courage.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Lead Change Blog

FEBRUARY 17, 2016

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Absenteeism Leadership 52

Skip Prichard

DECEMBER 13, 2021

You are part of the senior management team of your organization, and it has just been acquired by another. Nine times out of ten, we will prioritize the work, and particularly in a team environment where we don’t want to look weak or uncommitted. Leadership Health. Imagine this scenario. Jeanette Winterson.

Stress 130

Stress Absenteeism Airlines Definition 130

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Or, we simply don’t convey it very well.

Environment 42

Environment Servant Leader Leadership Airlines 42

Lead on Purpose

NOVEMBER 10, 2012

Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. He ditched the corporate dress code and formalities and created a casual yet focused and staff-centered work environment, which vastly contributed to staff morale and the success of his company. Leaders that Change the Game.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Leading Blog

OCTOBER 24, 2011

For their study, the authors chose a set of major companies that achieved spectacular results over 15 or more years while operating in unstable environments. They zoom-in and zoom out to manage risk and recognize luck. They call these companies "10Xers" for providing shareholder returns at least 10 times greater than their industry.

Contingency Plans 280

Contingency Plans Collins Creativity Airlines 280

In the CEO Afterlife

SEPTEMBER 8, 2015

When leaders rely on excessive research and information to reduce the risk of critical decisions, vibrant environments concede to morose cultures of risk-aversion. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Leaders and managers who work in these industries need all of the information.

Power 100

Power Competitive Advantage Airlines Information 100

Lead Change Blog

FEBRUARY 12, 2015

While employees choose to be happy, those sourcing positive emotional strength are typically employees bolstered by a supportive, affirming environment. At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. Managing by walking around is not about close inspection or superficial posturing.

Open-book 150

Open-book Airlines CEO Hotels 150

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 59

Short-term Committee Incentives Long-term 59

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. While that assessment is certainly accurate, it is also true that the people of Ford achieved that outcome by mastering Mulally’s Working Together: Principles, Practices and Management System.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

Airlines 40

Airlines Class Price System 40

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 52

Short-term Committee Incentives Long-term 52

Strategy Driven

JUNE 19, 2014

We sent out a survey (which we still do today) to ask our employees about the cleanliness, the temperature in the building, the security, the lighting, the management, the pay, the incentives, the likelihood that they’d leave if another company offered them more money, all-in-all we had about twenty five questions. All rights reserved.

Call Center 97

Call Center Incentives Library Document 97

Strategy Driven

JULY 18, 2014

Please consider the environment before and after printing this article. All airlines are the same, except for their people. Corporate Cultures – Supervisor Initiated, Documented Processes Controlled Environment. Corporate Cultures – Individual Initiated, Rules and Standards Controlled Environment.

Teamwork 63

Teamwork Airlines Brainstorming Tips 63

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Tanveer Naseer

AUGUST 23, 2011

A few weeks ago, I wrote a piece about the importance of leaders taking time off work and going on vacation, a piece which I’m happy to share has been picked up by the American Management Association (AMA) and is now featured on their website. What changes should we make in the upcoming months to ensure we stay on target?

Review 202

Review Goal Course Learning-by-Doing 202

Strategy Driven

MARCH 4, 2013

I am amazed at how many times someone in a service environment delivers lousy service. If I take the time to complain, which I rarely do anymore, the manager will always ask, “Did you get the name of the person?” Somehow getting the name of the person is important to the manager. The manager is looking to blame someone.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 273

Succession Maslow Motivation Airlines 273

Women on Business

JANUARY 11, 2011

In this fast paced business environment, people are just too busy to seek you out so you need to strategically plan how to create your visibility, how best to communicate your value proposition and to whom. Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Strategy Driven

NOVEMBER 27, 2013

It is important to recognize that toxic people create work environments that mirror their personal environments. Here are 4 ways you can set boundaries: Manage Your Time. Please consider the environment before and after printing this article. All airlines are the same, except for their people. All rights reserved.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

Strategy Driven

AUGUST 3, 2016

In today’s fast-paced and ever-changing business environment, leaders must stay motivated. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty. They enjoy what they do and are willing to take risks.

Execution 50

Execution Tactics How To Loyalty 50

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. What has been your greatest challenge in convincing others of the benefits of servant leadership? Introduction.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Strategy Driven

JANUARY 17, 2014

When we had the opportunity to conduct customer research for United Airlines (2008) we learned that customers expect a certain lack of control when flying, and that telling a customer he/she can ‘control’ the experience is a turn-off since it isn’t true. Please consider the environment before and after printing this article.

ROE 50

ROE ROI Letter Airlines 50

Strategy Driven

MARCH 24, 2014

MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. Please consider the environment before and after printing this article. All airlines are the same, except for their people. Customer Relationship Management customer relationship management Jeffrey Gitomer strategydriven' All rights reserved.

Reputation 52

Reputation Airlines Loyalty Customer Loyalty 52

Harvard Business Review

OCTOBER 22, 2012

Or his conviction that no American airline would have behaved the same way. Well, author and board director Nilofer Merchant has a similar story — involving a British airline. She managed to retrieve the watch, complete the sprint, and get back in her seat with their help. BONUS BITS: Yes, Please. Boston Globe).

Airlines 8

Airlines Long-term Crisis Politics 8

Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. “We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

OCTOBER 21, 2013

The FIRST thing to cut is executive pay, then management pay, then eliminate middle management as needed. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). OR MAKE THEM SALESPEOPLE, and have them contribute to the effort.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

LDRLB

JUNE 22, 2010

We ask a series of questions regarding three areas of trust: (a) senior management trust; (b) direct supervisor trust; and (c) co-worker trust. While our statistical analysis shows these to be three separate concepts, it is not surprising that ‘low’ trust environments then to have all three. in the company.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Strategy Driven

JULY 25, 2012

Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Please consider the environment before and after printing this article. Complimentary Resource – How Do You Know if Your Talent Management Strategy is Creating Value? Why are Raving fans a good thing? All rights reserved.

Team 52

Team BHAG Blanchard Airlines 52

Harvard Business Review

SEPTEMBER 18, 2013

Don’t look now, but all of a sudden the topic of compassionate management is becoming trendy. More evidence of this trend comes from the Conscious Capitalism movement, whose membership includes companies like Southwest Airlines, Google, the Container Store, Whole Foods Market, and Nordstrom. At Wisdom 2.0,

Management 14

Management Senge Call Center Bottom-up 14

Strategy Driven

FEBRUARY 4, 2013

FORCED CORPORATE POLITENESS: I love it when service reps or managers candidly you’re your piece, the other person is clearly wrong, won’t admit it, but are under corporate edict to be polite, but you know they hate you, and their life when they tersely ask, “Will there be anything else?” Makes me smile and feel sad all at once.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. Please consider the environment before and after printing this article. Marketing & Sales business management buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven' Insincere follow-up. Call looking for money.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

APRIL 26, 2011

These customer experience management initiatives can be complex. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15