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Women on Business
JANUARY 11, 2011
Often this meant trying to read Mapquest directions while driving on a highway or in the dark.
Women on Business
JANUARY 11, 2011
Often this meant trying to read Mapquest directions while driving on a highway or in the dark.
Lead on Purpose
MAY 26, 2009
I then called Delta Airlines to cancel our flights. Filed under: Leadership , Trust , Product Management / Marketing Tagged: | social media , Communication , customer service , honesty , Marriott , Delta , Hilton , Universal Studios « Book Review: Halftime The power of persistence » Like Be the first to like this post.
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Harvard Business Review
MARCH 10, 2015
Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” ” A PriceWaterhouseCoopers review suggests roughly 45% of flyers would lose under the new schemes. Customers Marketing'
Women on Business
JANUARY 24, 2011
When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Their advice can be invaluable.
Harvard Business Review
SEPTEMBER 27, 2011
There are some notable examples of CEOs with courage: In the days following September 11, 2001, Southwest Airlines did not follow its many competitors and lay off tens of thousands of people, thereby keeping intact its record of never having a layoff, or furlough, and building its market share. As former Procter & Gamble CEO A.
Harvard Business Review
MARCH 11, 2015
But charging different customers different prices for the same or a similar product or service is tricky for reasons having nothing to do with ethics. Second: if you have different prices in the market for a similar product, there is no preventing your well-heeled customers from taking advantage of the lower prices, too.
Harvard Business Review
FEBRUARY 5, 2013
John Mackey, co-founder and co-CEO of Whole Foods Market, discovered his noble purpose early in his life. Mackey told us in our interview that he believes that in recent decades, capitalism has lost its ethical mooring and that the explosion of corporate scandals is evidence of this drifting.
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