Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

OCTOBER 31, 2016

These differences imply that the most-successful MNCs will be the ones who not only carve out dedicated roles for their channel managers but also take the time to think carefully about the necessary skills and experience of those individuals. Laura Schneider for HBR. Somewhere else? flying over 100,000 miles per year).

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

APRIL 18, 2011

The Boeing Training & Flight Services division, a 1,500-employee group at The Boeing Company that serves 500 airline customers in over 90 countries, sought to accelerate growth by reorganizing around the customer. Our organizational culture wasn't optimal to say the least.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. And short-term numbers at that.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. Here are three mindset shifts we have identified to help you see how differently you must work to make this a success. For most companies, however, benefits at this scale are elusive.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

JANUARY 26, 2012

However, accelerators are capitalizing on the decreasing costs of starting a business, new thinking on how to run startups , and the increasing importance of mentorship to take companies further down the path towards success — even with smaller check sizes.

Disruptive Innovation 14

Disruptive Innovation Hedge Venture Capitalist Venture Funding 14

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. A successful financial literacy program should provide managers with opportunities to utilize their financial skills on a regular basis.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

DECEMBER 20, 2016

And even if you’re successful at overcoming those obstacles, it’s very hard to keep up the momentum. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

FEBRUARY 9, 2015

In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom. Glenn Tilton, former CEO of Texaco and United Airlines and director of Abbott Laboratories, AbbVie, and Phillips 66, well captured the point.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. But, as befits a company that has been around for 130 years, GE is moving on. They have branded it “FastWorks.”

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

JUNE 2, 2016

My corporate finance colleague Alex Edmans has also systematically examined the impact of intangible resources on firm performance. Of course, there are ample firms that will valiantly proclaim that “our people are our greatest asset” and that “our employees are the key to our success.”

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

SEPTEMBER 27, 2016

.” At one Brazilian retailer, it’s “To give aspiring lower-class consumers the opportunity to own furniture, ‘white goods’ and consumer electronics by helping them solve their financing needs.” It shows employees that their own path to success is tightly linked to strategy. Here’s the rub.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Strategy Driven

FEBRUARY 4, 2011

By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition. Successful peacekeeping missions include El Salvador, Namibia, and East Timor. Less successful include Somalia and Bosnia where there was less local support for their presence.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

SEPTEMBER 12, 2011

Particularly, I wonder to what extent business schools foster the integral skills these higher-ambition leaders use as a foundation for their success: Business Integration. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Human Resources 14

Harvard Business Review

JANUARY 9, 2015

What happens if next time it’s not a near-miss , but a direct hit of a commercial airliner by a Russian plane that turns its transponder off? The “weaponization of finance” is also high on your list. And America’s willingness to weaponize finance has grown substantially as a consequence.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

OCTOBER 16, 2018

Youngme, Mihir, and Felix debate whether Netflix’s success is sustainable, before trying to wrap their heads around the unthinkably high murder rate in Latin America. How Bad is Airline Service, Really? He is the author of The Wisdom of Finance. They also share their After Hours picks for the week. Download this podcast.

Download 14

Download Airlines Retail Brainstorming 14

Harvard Business Review

NOVEMBER 1, 2017

But antitrust does not punish firms for being successful even if they become dominant. Sometimes one firm is very successful and obtains a dominant position in the market. The solution must come from campaign finance reform, greater transparency, a broader legal definition of corruption, or other policies along those lines.

Policies 8

Policies Airlines Politics Proposal 8