Harvard Business Review
APRIL 11, 2014
There are now around 100 manual-intensive workstations in three of Toyota''s Japanese factories, where younger employees learn how to, for example, turn and hammer metal into crankshafts. BONUS BITS Mixed Feelings Should Airlines Attach Advertising to Your Luggage?
Strategy Driven
FEBRUARY 9, 2015
Power gives the customer satisfaction award to an airline, what could the category possibly be? Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Return on using voice-of-customer in YouTube, blog, and Facebook video posts. Video proof is the new proof.
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