Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. Centuries ago everything was manufactured by hand.

Company 8

Company Hammer Operations Information Technology 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Company 8

Company Hammer Operations Process 8

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? The receptionist or telephone operator. Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Ship an order error free and backorder free. Video proof is the new proof.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50