HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I Diane Gherson is a trailblazer in introducing agile technologies in human resource processes. HR’s traditional role was payroll, benefits, and procedures.

Mayo 98

Mayo Human Resources Airlines Agility 98

HR Digest

SEPTEMBER 2, 2021

employees informing them that all of its salaried employees, office-based staff, sales team, and employees who need to travel for business will be required to get vaccinated by Oct. Delta Air Lines: The airline issued a vaccine mandate requiring unvaccinated workers to pay an additional $200 per month to remain on Delta’s health plan.

Company 98

Company Offshoring Airlines Banking 98

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. Become Flat, Instead of Hierarchical – In a hierarchical organization information supplied by subordinates is looked at with condescension by individuals at the top.

Leadership 280

Leadership Simon Cooper Gordon 280

Chart Your Course

OCTOBER 27, 2014

.” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Great Leadership By Dan

JUNE 16, 2012

This new understanding of the brain as a complex, interconnected network where information is constantly created, communicated and reinvented provides an accurate model of the inner workings of many successful matrix corporations. Matrix leaders need to be able to seek out information and unlearn old mindsets. Be resilient.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. My uncle pushes engineering.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. As a college student in this technological era, I’ve felt the constant burden of having to pursue a “practical” degree. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. My uncle pushes engineering.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark. It never worked well and thank goodness I’m still alive after several close calls with other cars on the road.

Press Release 160

Press Release Succession Discount PR 160

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. And the tragedy is that all the information it was able to convey was not actually transmitted.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. As a result, physicians must retrieve this information from the medical record, perform the calculation (sometimes on paper), and enter the order. How did we get here? Part of the solution must involve hospitals.

Technology 8

Technology Health Care Wireless System 8

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. The more information and/or experience we have, the fewer buffers we need around our decisions and the more we can focus on the scope and achievement of our goals. We also need to trust systems. Trusting is efficient and effective.

Efficiency 132

Efficiency Energy Senge Resources 132

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. They also may provide airlines, hotel chains, and rental car companies more clout when setting up smart-speaker partnerships.

Travel 8

Travel Industry Hotels Airlines 8

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. Doesn’t seem like much?

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

FEBRUARY 6, 2018

Like air travel, enterprise networks play host to millions of “passengers” each day, in the form of information packets. Because of these challenges, technologies that automate collection, optimization, and integration of threat intelligence play a critical role in helping companies build their cyber no-fly lists.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Hointer’s salespeople are as much information resources as people who sell. That distinction’s not subtle.

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

SEPTEMBER 11, 2012

Here's how two companies, both far from Silicon Valley upstarts, used new flows of information to radically improve performance. At the time, the airline was relying on the aviation industry's long-standing practice of using the ETAs provided by pilots. seconds it collects a wide range of information about every plane that it "sees."

Management 8

Management Airlines Supply Chain CTO 8

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

DECEMBER 7, 2011

More to the point, the spillage weakens what should otherwise be assertive language, as in the following sentence: With this large opportunity and our superior technology, I think you'll see that our company is well-positioned for growth. Negative statements fail to provide information. We're optimistic. • Sound familiar?

Airlines 15

Airlines Audience Travel Technology 15

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies.

CEO 9

CEO Norton Airlines Short-term 9

Harvard Business Review

JUNE 29, 2016

Armed with an array of sensors, commercial drones are about to become a new source for digital information. In the oil industry, for example, what used to be weeks of inspection work now takes just days, thanks to drone-based thermal imaging and gas “sniffer” technology to inspect oil rigs and pipelines.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Strategy Driven

NOVEMBER 7, 2011

Problem is, emails are not communication, emails are a means of sending out information which the sender has no way of knowing how it is being received. Consulted: provides information and/or expertise. Informed: needs to be notified of results but not necessarily be consulted. Accountable: has authority to sign off.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 9

Health Care System Technology Airlines 9

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

APRIL 25, 2016

That is a remarkable example of how technology will reshape how we organize to get work done at scale in the future. Airline operations are a huge optimization challenge. Uber is basically a mechanism that shares information that enables people to decide what they want to do when they want to do it.

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

JUNE 28, 2016

A second set of entrepreneurs focus on information goods and think of IT as the product. But today there is a third approach, one that will become the dominant path for most entrepreneurs, especially those building information products. Need travel information or services?

Entrepreneur 8

Entrepreneur Airlines Construction Short-term 8

Harvard Business Review

SEPTEMBER 29, 2017

But according to data from industries including academia, health care, technology, manufacturing, retail, sports, and business services, people are actually “unconsciously incompetent” in a typical 20% to 40% of areas critical to their performance. And when they reach anything that challenges them, they get more support.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

Brand 121

Brand Storytelling Trends Content 121

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete. And what should it never do?

Learning-by-Doing 9

Learning-by-Doing Software Technology Travel 9

Strategy Driven

OCTOBER 21, 2011

Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! Keep customers informed of what’s happening. Zappos has a great system for keeping customers informed online, but it’s also easy to do in face-to-face customer service. Use technology to provide quick, efficient customer service.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). If you are in the business of making carburetors you are at risk of technological innovation putting you out of business.

Deming 28

Deming Christensen System Innovation 28