Lead Change Blog

MAY 4, 2021

Marcella Bremer of Positive Culture contributed Humanocracy: upgrade your organization and culture. Marcella considers: “ Let’s create organizations as inspired and ingenious as the human beings inside them. Average performance shows up in every organization, on every team, and for every leader. Creativity/Inspiration.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. Leverage their strengths to create a culture of innovation within the organization. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today.

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Team Airlines Brainstorming Morale 319

Leading Blog

JANUARY 14, 2019

In struggling to generate a sufficient number of creative ideas, we typically blame the number of creative individuals in our organization or hierarchy and bureaucracy. Many organizations fail to understand and embrace the discontinuous nature of the creative process.” The Linear Mindset. But realistically, creativity is not like that.

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Creativity Benchmarking Learning-by-Doing Construction 272

HR Digest

DECEMBER 26, 2019

I would say [HR is] moving from processing paper to making sure individuals feel valued in the organization,” said an employment attorney to SHRM magazine. Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Mayo Human Resources Airlines Agility 98

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. She asked for my address and mailed me her own copy of Nuts!

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Airlines Mission Statement Customer Loyalty Mayo 113

Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business. Learn more about the “Connection Cultures&# that great leaders create by reading Fired Up or Burned Out.

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Airlines Video CEO Innovation 252

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

The Horizons Tracker

NOVEMBER 27, 2022

“Now that we know more than just anecdotally that solidarity with Ukraine makes people willing to pay more and act, organizations and companies can implement it in their strategy. If, for instance, an airline company intentionally avoids buying Russian oil, they should make sure to use it in their marketing activities.

Energy 125

Energy Airlines Cost Document 125

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Many industries must be highly attuned to eliminating mistakes and accidents. The Bottom Line.

Quality 150

Quality Metrics Airlines Bottom-up 150

Strategy Driven

AUGUST 14, 2013

Such a plethora of challenges has required all organizations to rethink their strategy. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. And, it requires helping employees link their front line decisions to the mission of the organization.

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Innovation Strategy Customer Loyalty Loyalty 58

Great Leadership By Dan

APRIL 6, 2017

Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. He knew their conative, or instinct-based MOs, as well as the conative culture throughout his organization. Co-authors Gino Wickman and Mark C.

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Delegation Airlines Seminar Bottom-up 217

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. These descriptions are accurate, but in some ways they fail to capture the strength, resiliency and dynamism of the matrix organization.

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Environment Self-aware Leadership Emotional Intelligence 250

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness.

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Levitt Godin Customer Loyalty Airlines 150

First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

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Airlines Entrepreneur Globalization Innovation 70

The Practical Leader

AUGUST 16, 2023

Ever heard comments like these in your organization? “How many people work in your organization?” ” “The most dangerous place in this organization is at the exit door around quitting time. ” Attracting and retaining top talent is a major problem for many organizations.

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Energy Crisis Absenteeism Leadership 52

Lead Change Blog

NOVEMBER 12, 2014

Stories telegraph a set of norms or values unique to the organization. When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. Self Leadership Dreams Innovation Inspiration'

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Taylorism Taylor Storytelling Airlines 303

Tanveer Naseer

OCTOBER 29, 2013

Although this yearly event tends to be associated with decorating pumpkins and handing out candy, Halloween also provides us with some unique insights on the importance and value of fostering a sense of community in our organization. As our neighbours, family, and friends can attest, Halloween is a pretty big event in our household.

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Succession Maslow Motivation Airlines 273

Lead Change Blog

DECEMBER 17, 2015

Three principles characterize those organizations that elevate “trust in a brand” to “love for a brand”—inclusion, generosity, and honesty. The CEO of eBay said in an interview, “Most good innovation comes from customers. Brand lovers contribute ideas that help the brand innovate and grow.

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Brand Airlines Wilde Tools 150

Ron Edmondson

MAY 16, 2011

I love innovation and change, so I find this company encouraging in numerous ways. Over the years, as airline competition made prices more reasonable, bus transportation seems to have become less popular. Megabus as a company is encouraging, because I see innovation working to save an industry. Don’t Fear Innovation.

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Transportation Innovation Travel Airlines 37

The Horizons Tracker

MARCH 30, 2021

The authors argue that this is not necessarily the fault of individual employers but rather the way the global food supply chain is organized. The authors also highlight how the growth in low-cost airlines has made it easier for workers to find work in other countries. This has led to a situation whereby there are around 5.5

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Supply Chain Airlines Globalization Price 120

Eric Jacobson

NOVEMBER 3, 2020

The forces of globalization and the emergence of the millennial in the workforce are forcing every organization, including Guardian, to re-think how we hire and reskill our existing workforces. Think of the restaurant industry or the airline industry. It’s not just what we see in companies and new technologies. It is the entire world.

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Skills Company Shaw Crisis 65

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Eric Jacobson

FEBRUARY 1, 2021

The forces of globalization and the emergence of the millennial in the workforce are forcing every organization, including Guardian, to re-think how we hire and reskill our existing workforces. Think of the restaurant industry or the airline industry. It’s not just what we see in companies and new technologies. It is the entire world.

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Skills Company Shaw Crisis 50

In the CEO Afterlife

SEPTEMBER 8, 2015

Not everyone or every organization can, or should operate this way. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. To be fair, the ‘act early’ ethic prevails in corporate cultures that worship entrepreneurial thinking.

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Power Competitive Advantage Airlines Information 100

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. But you also have to hire people who are engaged from the start, whose values are in sync with the organization’s. But, since the company was founded, even before our first flight on June 18, 1971, we’ve been extremely selective in our hiring.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

APRIL 25, 2016

It’s even become a noun of sorts — uberization — which people use to describe a disruptive change to a staid industry ripe for innovation (though, to be sure, the popularization of the word “disruptive” means that it is often used in ways that the concept’s author , Clay Christensen, didn’t intend).

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Organization Airlines Constraint Power 8

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It breeds innovation. Include and celebrate differences and learn to leverage that friction in a way that’s beneficial to the organization. It pushes the company forward.

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Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

DECEMBER 8, 2011

We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.

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Innovation Incubator Banking Hypercompetition 19

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. As change tsunamis relentlessly sweep the globe, adaptive organizations are getting stronger and unadaptive ones are being washed out to sea. Organization Learning (e.g. Steps in The Culture Cycle.

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Heskett Kotter Books Review 49

Steve Farber

DECEMBER 14, 2010

Back in 1966, Herb Kelleher and Rollin King famously sketched out the idea for Southwest Airlines on the back of a cocktail napkin. As Gary Hamel wrote in Leading The Revolution : “Everyday, companies get blindsided by the future–yet the future never arrives as a surprise to everyone in the organization. But… It.

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Hamel Airlines Innovation CEO 65

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

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Entrepreneur Globalization Innovation Project 75

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company. What makes it work for our company?

Health Care 8

Health Care Innovation Airlines Retail 8

Strategy Driven

JANUARY 21, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. The one pervading message we’re hearing lately is that organizations are watching for the economic recovery to start soon and looking for ways to come out of this down cycle stronger than before.

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Real Estate Magazine Rogers Long-term 66

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Often innovative solutions can be found if you expand the scope of what you see as the system. Deming talked about these same ideas.

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Deming Christensen System Innovation 28

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Airlines Strategy Business Model Metrics 14

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. The CEOs message was simple, unexpected, and daunting: None of us aspire to work in an organization that frequently lets down its customers. A year earlier he had taken up his new post at Lakeland.

Innovation 8

Innovation CEO Benchmarking Airlines 8