Leading Blog

JANUARY 14, 2019

We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas. Many organizations fail to understand and embrace the discontinuous nature of the creative process.” See the process through their eyes.

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Creativity Benchmarking Learning-by-Doing Construction 272

HR Digest

DECEMBER 26, 2019

I would say [HR is] moving from processing paper to making sure individuals feel valued in the organization,” said an employment attorney to SHRM magazine. Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. The recruitment process has become agile. Diane Gherson, CHRO of IBM.

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Mayo Human Resources Airlines Agility 98

Lead Change Blog

MAY 4, 2021

It is the process of actively considering how our choices align with ethical principles, and how those choices could impact our constituents. Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. Find Linda on Twitter at @leadingincontxt.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. Support for customer-focused innovation.

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Airlines Mission Statement Customer Loyalty Mayo 113

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. Begin the process with an attitude of humility. The airline industry developed a checklist and it has reduced incidents of pilot error. Step 1 – Begin With Humility.

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Quality Metrics Airlines Bottom-up 150

The Horizons Tracker

FEBRUARY 23, 2021

This shutdown of business travel has huge commercial implications for airlines, for whom business travelers are believed to make up around 12% of passengers, but an incredible 75% of profits. This is especially likely if, as expected, costs rise as the airline industry struggles to regain some semblance of financial stability.

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Travel Tacit Knowledge Airlines GDP 138

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 19

Stage-Gate Project Management Airlines 19

Strategy Driven

AUGUST 14, 2013

The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Consider leaving a comment!

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Innovation Strategy Customer Loyalty Loyalty 58

HR Digest

NOVEMBER 17, 2018

Hence, they learn to invest in the employees much more than the machines or processes. With objective management, employees are forced to be innovative as well as creative in their operations. This means that they have better knowledge of the daily processes more than the management. Develop employee work performance metrics.

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Productivity Products Metrics Micromanagement 69

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Dinosaurs in an Asteroid Storm. They make bold connections outside their own area of expertise.

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Environment Self-aware Leadership Emotional Intelligence 250

Tanveer Naseer

SEPTEMBER 17, 2013

In Guy’s presentation, he spoke about the 11 steps organizations need to take to become more innovative, with the first step being that we ensure that whatever initiatives we take must create a sense of meaning and value. That this is something that only we could do.

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Organization Conference Audience Globalization 274

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you.

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Energy Crisis Absenteeism Leadership 52

The Horizons Tracker

MARCH 30, 2021

The authors also highlight how the growth in low-cost airlines has made it easier for workers to find work in other countries. Various geopolitical shifts have resulted in growth in labor migration across Europe, including the expansion of the European Union, the fall of communism, and growth in globalization. A different picture.

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Supply Chain Airlines Globalization Price 122

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities. Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities.

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Airlines Travel Industry Disruptive Innovation 10

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. The turnaround can’t be attributed to a bold, Da Vinci-esque initiative such as new carbon fiber aircraft, the pioneering of new markets or even low-cost innovation. airlines earned an estimated $12.4

Airlines 8

Airlines Industry Transportation Travel 8

The Horizons Tracker

JULY 15, 2020

The airline industry has been one of the hardest hit, with roughly 100,000 fewer flights made per day. The production of computers is normally very energy intensive, and involves various rare earth elements in their production, and energy-intensive processes, such as cloud storage, for their operation.

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Travel Energy Efficiency Airlines 96

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Are people moving from the innovation lab or pilot test team to help with the roll-out? So how to improve?

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Project Innovation Press Release Survey 11

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. As we let ourselves be vulnerable, we also leave ourselves more open to new ideas, new ways of thinking which leads to empathy and innovation. CS : Yes, I didn’t need to trust them personally, just professionally.

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Efficiency Energy Senge Resources 132

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Often innovative solutions can be found if you expand the scope of what you see as the system. Dr. Deming talked about these same ideas.

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Deming Christensen System Innovation 28

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Because it’s the easiest process to change. It breeds innovation. It DOES impact the way people work, their ability to be successful, and how your customers view you. All done.

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Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

DECEMBER 8, 2011

We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.

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Innovation Incubator Banking Hypercompetition 18

Harvard Business Review

JANUARY 21, 2011

Putting executives in charge of improving cross-functional processes in large organizations is akin to asking them to paddle a boat upstream. Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes.

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Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. He wasnt a process manager.

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Process CEO Insurance Banking 15

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. From a pure business perspective, the greatest value in joining forces is that it makes the pie bigger for everyone and creates more value for consumers in the process.

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Health Care Innovation Airlines Retail 8

Harvard Business Review

JANUARY 31, 2014

Research by Hal Gregersen and Jeffrey Dyer in fact shows that questioning is one of the behaviors that successful innovators share. So I’ll pose a question now: What questions should corporate innovators use to increase their odds of success? It is the innovator’s job. What problem is the customer struggling to solve?

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Innovation Disruptive Innovation Learning-by-Doing Participative 11

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. He wasn't a process manager.

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Process CEO Operations Banking 15

Harvard Business Review

JUNE 22, 2012

The point is, if you can think, you can innovate. You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. And I predict that the innovation will make the electric car the car of the future. And at $10 an hour for labor, the process adds $1.25

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Innovation Retail Airlines Technology 15

The Practical Leader

OCTOBER 24, 2011

Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. Results (Four Rs, innovation, growth, and profitability). Steps in The Culture Cycle. Policies, Practices, and Behaviors (e.g.

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Heskett Kotter Books Review 49

Harvard Business Review

FEBRUARY 13, 2015

The ride-sharing startups are in the process of thoroughly disrupting the taxi industry. While Uber deserves kudos for being innovative, let’s be truthful: Its success has come from creatively exploiting a regulatory loophole. But it’s far too early to eulogize the taxi industry. Here’s how.

Industry 8

Industry Innovation Price Long-term 8

Harvard Business Review

FEBRUARY 16, 2011

The two processes work in parallel, and most organizational structures, which group activities by function, reflect that belief. However, many companies don't realize that yoking strategy with operational effectiveness can lead to innovative business models. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 11

Airlines Real Estate Operations Business Model 11

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. Business Improv ! State the evaluation criteria.

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Strategy Kotter RASCI Motivation 70

Harvard Business Review

NOVEMBER 7, 2013

Often in the ideation process, ideas are focused exclusively on improving a specific service or product. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend.

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

APRIL 25, 2016

It’s even become a noun of sorts — uberization — which people use to describe a disruptive change to a staid industry ripe for innovation (though, to be sure, the popularization of the word “disruptive” means that it is often used in ways that the concept’s author , Clay Christensen, didn’t intend).

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Organization Airlines Constraint Power 8

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. Managers constantly try to fit new market needs to existing processes and routines. automakers took decades to adopt lean production methods despite the obvious benefits from increased productivity and lower work-in-process inventory.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

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Stage-Gate Airlines Brand Loyalty 13

Harvard Business Review

JUNE 13, 2014

But Amazon has a completely different architecture and management process, which Singleton calls a “matrix of services.” The functional silos and serial process breed miscommunication, slowness, and make it hard to fix problems. As Singleton told me, “The technology world is a cult of innovation.

Software 8

Software Industry Productivity Products 8