leaderCommunicator

DECEMBER 11, 2023

Crisis communication is the strategy an organization deploys to respond to any difficult issue or business disruption that challenges the company’s reputation or threatens to break down employee trust and confidence in an organization. For instance, airlines often see poor decision making erupt into public relations scandals.

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Crisis Airlines Reputation Public Relations 169

Lead Change Blog

AUGUST 26, 2021

Stories telegraph a set of norms unique to the organization. airport to eat on the plane and then starting the first meal catering service to the airlines, they are really saying, “Take care of customers and look for opportunities to serve.” Leaders set the tone of the organization. ” C. In a word, they bond.

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Bond Hotels Leadership Competitive Advantage 317

Leading Blog

JULY 25, 2019

Established organizations of a certain size and age, sometimes called “legacy organizations,” are stressed by the entrepreneurial successes. The bad news for established organizations is that innovation for them is much more difficult than it is for startups. Unlike startups, established organizations have tremendous resources.

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Innovation Organization Bottom-up Airlines 222

Lead Change Blog

MARCH 8, 2018

Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists. That’s exactly what I hope we have started: a servant leadership movement. We all know the world is in desperate need of a different leadership role model.

Leadership 210

Leadership Servant Leader Simon Airlines 210

Rich Gee Group

MAY 3, 2022

They present analytical frameworks and tools to foster an organization's ability to systematically create and capture "blue oceans"—unexplored new market areas. Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. In addition to their pricing, cancellation, and service structure, no other airline comes close.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

Michael Lee Stallard

MARCH 23, 2014

#25 Connect, Encourage and Coach - Organizations with supervisors who connect with, encourage and coach the people they lead often perform better that those who don’t. As a result, Southwest Airlines maintains a front line employee to front line supervisor ratio of 10:1 whereas some airlines maintain a ratio of 40:1.

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Airlines Mentor Tips Organization 316

Modern Servant Leader

JUNE 5, 2018

Is SERVANT-Leadership good in a crisis? One of the common misconceptions about servant-leadership is that it’s too slow to use in an emergency. This is also a reason some businesses choose not to apply it in their organizations. The culture of these organizations and how they responded, protected their market value.

Crisis 102

Crisis Airlines Leadership Wilde 102

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Lead Change Blog

DECEMBER 1, 2017

The obvious connection to Santa is the message of generosity—always an important dimension of great leadership. The holiday day season underscores the significance of compassion, peace and goodwill–all necessary cultural ingredients for a growing organization; especially one that recognizes competitive advantage comes from innovation.

Airlines 250

Airlines Competitive Advantage Wilde CEO 250

Leading Blog

FEBRUARY 8, 2019

To this end, he dedicates the book to “all those managers who eat the scrambled eggs to help their organization work like a cow.” The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). Eastern Airlines went belly up because of those scrambled eggs. Scrambled Eggs.

Management 273

Management Airlines Mintzberg Advertising 273

Lead Change Blog

MAY 18, 2016

Passionate Leadership is Courageous. It comes from leadership that takes its lead from a dogged commitment to a principle as well as an insatiable desire to stand for that principle. The dearth of value-based decisions has left too many organizations with a “character deficit.”. Passionate Leadership is Conviction.

Leadership 192

Leadership Airlines Commitment Learning-by-Doing 192

Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. His actions not only signal the priority of the organization, but it convinces employees the leader’s message is real and credible.

Leadership 300

Leadership Rogers Airlines Open-book 300

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Form a corporate culture committee and a local culture committee that organizes low-cost employee events throughout the year.

Airlines 97

Airlines Committee Leadership Styles Magazine 97

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward.

Organization 264

Organization Conference Audience Globalization 264

Leading Blog

MAY 12, 2021

Scenarios are also collaborative—typically involving teams of people, often from various levels within an organization—and there is often a creative dimension, as opposed to being purely based on quantitative number-crunching. passenger traffic for airlines). the results of a U.S. Are one or multiple futures more likely?

Scenario Planning 285

Scenario Planning Planning Uncertainty Airlines 285

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

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Download Leadership Airlines Energy 296

Modern Servant Leader

JUNE 9, 2014

Does your organization have the fundamental systems in place to serve your customer’s needs? Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. Here’s an example: Bad Systems: An Example.

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System Airlines Travel Learning-by-Doing 185

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

The Practical Leader

JUNE 23, 2021

He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections. That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. Leadership is centered on emotions. They were named the #1 U.S.

Airlines 64

Airlines Fixed Costs Collins Video 64

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. The post Trajectory: The Importance of Knowing Where We Are Going appeared first on General Leadership. You’ll be seeing great sights!

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Airlines Proposal Planning Travel 410

The Practical Leader

AUGUST 16, 2023

Ever heard comments like these in your organization? “How many people work in your organization?” ” “The most dangerous place in this organization is at the exit door around quitting time. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference.

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Energy Crisis Absenteeism Leadership 52

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Herb was among the greatest examples of servant-leadership in business. For more on Herb: Steve Jobs vs. Herb Kelleher – Hero Worship vs. Servant-leadership. Thank you, Herb. Herb Kelleher Quotes.

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Servant Leader Airlines Loyalty Participative 162

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! The ability to manage change determines the fate of any organization.

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Ulrich Leadership Diversity Audience 52

Leading Blog

AUGUST 8, 2011

In Common Purpose , consultant Joel Kurtzman makes the case that excellent leaders build a sense of inclusiveness—a sense of we—within the organization by creating a common purpose. A place where people know what to do and why, and understand what the organization stands for. He set this as the measure of success for the company.

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Leadership Simon Cooper Gordon 281

Tanveer Naseer

MARCH 18, 2014

In leadership circles, we’re constantly on the lookout for sage advice on what it takes to succeed; of what skills, competencies, and/or strategies leaders should employ and exemplify to succeed in today’s challenging, ever-changing work environment.

Succession 276

Succession Leadership Commitment Learning-by-Doing 276

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

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Servant Leader Leadership Airlines Travel 150

Tanveer Naseer

FEBRUARY 21, 2012

These days, everyone is talking about the importance of innovation to an organization’s future, but what exactly does it take to be innovative and how do we start? That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”.

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Innovation Leadership Airlines Brand 189

Michael Lee Stallard

JULY 28, 2015

” – Herb Kelleher, cofounder of Southwest Airlines. In Tindell’s excellent book, Uncontainable , he describes how he and his leadership team went on to shape The Container Store’s outstanding “employee first” culture in ways that reflect love. Critics say that love makes a team, department or organization too soft.

Competitive Advantage 150

Competitive Advantage Leadership Stress Airlines 150

Great Leadership By Dan

JUNE 16, 2012

These descriptions are accurate, but in some ways they fail to capture the strength, resiliency and dynamism of the matrix organization. Innovation and the Ghost Organization. Matrix organizations typically facilitate these types of cross-functional exchanges that lead to innovative progress. Dinosaurs in an Asteroid Storm.

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Environment Self-aware Leadership Emotional Intelligence 250

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Form a corporate culture committee and a local culture committee that organizes low-cost employee events throughout the year.

Airlines 63

Airlines Committee Leadership Styles Magazine 63

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. The Leadership Gap. A Leadership Manifesto: A Guide To Greatness.

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How To Airlines Uncertainty Creativity 218

Lead Change Blog

SEPTEMBER 12, 2017

When organizations find their why, they’ll find their way. When there’s hope in a person’s life, it will roll into the organization. When the organization has hope, the future is unlimited; we believe in ourselves and in what we’re doing. If you can instill the picture of “why,” the picture of “how” is much easier to paint.

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Blanchard Airlines Survey Company 238

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Employee control over how they carry out their duties.

Airlines 112

Airlines Mission Statement Customer Loyalty Mayo 112

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Lead Change Blog

MARCH 13, 2015

When you have one, you must do your best to keep that person, because he/she will grow leaders in your organization and increase your organization’s overall capabilities. At Times of Leadership Transition. That is also true in leadership. True leaders are hard to come by. Make Succession Planning a Priority.

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Planning Succession Airlines Training 150