The Practical Leader

JANUARY 9, 2012

I used to love the sharp, fresh smell of ink and paper as I opened a new book and heard the creak of the spine cracking. Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution.

Books 49

Books Airlines Open-book Sharpe 49

LDRLB

JUNE 22, 2010

We ask a series of questions regarding three areas of trust: (a) senior management trust; (b) direct supervisor trust; and (c) co-worker trust. Senior management’s actions are completely consistent with their words. Senior management’s actions are completely consistent with their words. in the company.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Women on Business

JANUARY 24, 2011

Being sharp means being succinct. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. If you rely on searches for your background research, so will those you work with (if they are sharp). Additionally know what you have to trade. Rehearse your pitch. Mine your backyard.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

MARCH 2, 2012

According to the Global Entrepreneurship Monitor , there's been a sharp uptick in in entrepreneurship around the planet, with the number of hungry entrepreneurs now topping 400 million across more than 50 countries. This is the "focused entry" strategy, a well-worn path in the history of successful startups (see Southwest Airlines).

Airlines 12

Airlines Banking Sharpe Price 12

Harvard Business Review

NOVEMBER 23, 2011

For traditional direct marketers, the Customer Relationship Management aspect of this may at first sound familiar, but the multi-channel digital world brings new twists to the game.

Brand 15

Brand Retail Fashion Supply Chain 15