LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 19, 2015

Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. ” Here are some ideas for encouraging the adoption of a new technology. Choose technology wisely. But getting every employee on board is often a challenge. State your case.

Technology 8

Technology CRM Training System 8

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. air carriers, United should have known the power of social media and public outrage in the face of rigid company policy.

Airlines 10

Airlines Company Crisis Management Video 10

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete. What is it good at?

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Cultivate the local media.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JUNE 28, 2016

APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale. For example, when IBM unleashed the cognitive technology Watson, it did not try to create all the applications if the technology itself. With APIs, data integration investments need not depend on relationships.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JUNE 29, 2016

While 60% of drone usage currently relates to communications and media such as for film making and commercial photography, new higher-value applications are on their way, as drones have a significant advantage in terms of precision, convenience, and cost over more traditional solutions such as satellites and helicopters.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. Social media understands this and facilitates it. Traditional media also gets this.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JANUARY 8, 2015

In a transparent world dominated by social media, corporations are feeling the need to become truly responsive to the needs of their customers and employees. It is seen as a soft and frilly add-on rather than a core tool. We define empathy by three components: customer, employee and social media.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. Social media understands this and facilitates it. Traditional media also gets this.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

SEPTEMBER 4, 2012

And the ultimate promise of social is at risk if we focus on the tools and the outcomes. Social tools were enabling everyday people to break through traditional barriers to connect, build their audiences and careers and get more creative than ever before. It's about something much bigger, much more fundamental. It happens.

Senge 8

Senge Efficiency Airlines Follow-up 8

Harvard Business Review

AUGUST 11, 2015

Facebook has similarly leveraged the News Feed for general purpose voter information tools on Election Day in the United States. Still, we’re entering a brave new world where the creators of technology platforms can activate billions of users to specific political action of their choosing.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. Where/how are people having difficulty with technology? In 2015, consumers will begin to see SVPA technology baked into their mobile phones. Where/how are people stuck?

Trends 8

Trends Retail Learning-by-Doing Banking 8

Harvard Business Review

MAY 9, 2013

The media loved it. So what I mean by double click is that it was another way for GE to talk about the importance of the Olympic games and give a bit of a perspective on them over time, but using a tool that a decade ago we never would have. Design Marketing Technology' It''s enabled us to tell deeper, richer stories.

Storytelling 9

Storytelling Airlines White Paper Audience 9

Harvard Business Review

NOVEMBER 9, 2015

When companies provide inconsistent digital experiences— like the airline that gave me one Customer ID on its website, then required a different identifier when my hands were full at their kiosk in the airport—then the consumer ends up with a disjointed and confusing impression of the brand.

CRM 8

CRM Loyalty Software Brand 8

Harvard Business Review

APRIL 12, 2013

In almost every sector, there are once-dominant enterprises that find themselves on the wrong side of a shift in customer demand or the emergence of a disruptive technology. Vineet replaced that with lots of direct contact through video conferencing, online tools, and face-to-face talks.". You know their names: Hewlett-Packard.

Company 8

Company Video CEO Crisis 8