Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

SEPTEMBER 1, 2017

It is the second smallest market in Latin America — a sharp difference compared with only a few years ago, when it used to compete with markets such as Argentina, Chile, and Colombia as the third largest market in the region, after Brazil and Mexico.

Sharpe 8

Sharpe Price Politics Supply Chain 8

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

OCTOBER 17, 2011

Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. Less can be more when it comes to incentives. In the office, small gestures create a similar friendly feeling. When Gordon M. Don't forget the good stuff.

Motivation 15

Motivation Gordon Sharpe Airlines 15

Harvard Business Review

NOVEMBER 15, 2013

They pointed to a very sharp decline in the used-car price of models that had been discontinued as evidence of that. They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married.

Process 8

Process Uncertainty Analysis Industry 8