The Horizons Tracker

JULY 15, 2020

The airline industry has been one of the hardest hit, with roughly 100,000 fewer flights made per day. Data from the UK’s Department for Transport reveals that travel is down significantly, with car travel down roughly 60%, bus travel down around 90%, and train and underground travel down nearly 100% compared to normal levels.

Travel 87

Travel Energy Efficiency Airlines 87

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Srini Pillay wrote in the Harvard Business Review, “The brain operates optimally when it toggles between focus and unfocus, allowing you to develop resilience, enhance creativity, and make better decisions too.” Avoiding this mindset takes courage.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. It pays the rent.

Innovation 225

Innovation Organization Bottom-up Airlines 225

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. Finally, they would take over the international air travel market. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs. Internationalization: An empty seat is a full cost for the airline.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Harvard Business Review

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines.

Industry 272

Industry Stage-Gate Organization Company 272

Harvard Business Review

AUGUST 15, 2013

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. Then again, airline safety has remained the subject of government regulation.

Airlines 9

Airlines Transportation Travel Industry 9

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. He set this as the measure of success for the company.

Leadership 282

Leadership Simon Cooper Gordon 282

Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. Qantas Airways landed in the headlines for a tone-deaf Twitter contest that asked people to tweet their dreams for luxury air travel, including the hashtag #qantasluxury. Why airlines? And Qantas makes three. against strategic planning.

Airlines 15

Airlines Media Travel Marketing 15

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels.

Reis 69

Reis Transportation Real Estate Tourism 69

Harvard Business Review

NOVEMBER 10, 2015

James Bond might be the world’s best-known spy, but nowadays even an obscure international business traveler could face similar surveillance threats from a hostile foreign intelligence service or even a business competitor. Business Travel. In the parlance of intelligence operatives, this activity is called elicitation.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. From an operations standpoint, they use Boeing 737's for every flight, simplifying training and maintenance. What's not to like?

Airlines 10

Airlines Brand Short-term Price 10

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. The team kicked off by conducting in-airport interviews with travelers. The primary research also identified six underlying passenger needs and desires.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

MARCH 22, 2012

A friend recently described a remarkable travel experience. Strange to say, the story was about an airline, and it wasn't a travel nightmare. Instead, it involved the recently bankrupt American Airlines doing something extraordinary — by putting kindness to work. As a result, she exalted American Airlines, too.

Strategy 18

Strategy Airlines Hotels Heskett 18

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Thanks to increased demand for air travel, Rising Sun’s flights were now fuller and more frequent than ever before.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 10

Airlines Brand Travel Learning-by-Doing 10

Harvard Business Review

APRIL 12, 2016

On the other hand, were it not already invented, plane travel would be classed as a new form of transport, compared to driving along the highway. We see positioning in the airline industry. With online ordering, the factor could be location for food retailing, store presentation for banking, or hours of operation for flight bookings.

Business Model 8

Business Model Airlines Retail Travel 8

Harvard Business Review

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. Honor customers’ “perceived contract,” not the company’s legal contract.

Company 10

Company Airlines Meyer Hotels 10

Harvard Business Review

NOVEMBER 1, 2011

In order to increase profitability, airlines now charge separately for many previously bundled services — such as checking baggage, providing seats with leg room, eating meals on-board, etc. And indeed these previously free services have generated substantial incremental revenue for the airlines.

Airlines 12

Airlines Supply Chain Scenario Planning Travel 12

Harvard Business Review

FEBRUARY 8, 2012

One way Zappos funds its legendary service is by relying on a very lean operation. Use airline check-in kiosks for inspiration. Airlines' most demanding customers actually prefer to check in and choose their own seats on efficient touch screens than to deal with an airline employee, however cheerful, at 6:30 in the morning.

Airlines 14

Airlines Call Center Retail Bottom-up 14

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. Crossing the Digital Divide. Sponsored by DXC Technology.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

FEBRUARY 6, 2018

Like air travel, enterprise networks play host to millions of “passengers” each day, in the form of information packets. Our recent study of 1,000 cybersecurity experts found that over 80% use threat intelligence — aggregated data on threats and the actors behind them — in their daily security operations.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

MAY 9, 2016

For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger. ” In the airline industry, innovators have also redefined the brand roles. Airbnb has disrupted that model.

Brand 8

Brand Airlines Health Care Trout 8

Harvard Business Review

JUNE 12, 2018

Either way, these mergers that span connected markets change the pattern of competition, because the firms that compete with each other now operate under one roof: CVS won’t need to bargain over the surplus with Aetna, or Express Scripts with Cigna. But the groups usually continue to compete externally with the other groups.

Company 8

Company Supply Chain Cooper Airlines 8

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers' CEO Sandy Weill should leave.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Nicer customers, he maintained, would make for a nicer experience for everyone.

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

MAY 16, 2011

Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. The airline's tagline "Now Everyone Can Fly" says it all; anyone who joins the company knows they will play a role in providing affordable travel to as many people as possible.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

JUNE 28, 2011

For more than two decades, leaders of San Diego and Orange counties in Southern California have struggled to manage the burgeoning needs of air travelers in the area. There's already some basis for collaboration between airlines and the military, as a large proportion of civilian airline pilots started as military pilots.

Resources 11

Resources Airlines Real Estate Long-term 11

Harvard Business Review

SEPTEMBER 16, 2016

To analyze EvD, determining the relative importance of data to an enterprise’s balance sheet, its ability to effectively compete, and its operational capabilities is a good place to start. Had the Delta ground stop lasted for a week, the burn rate would go well beyond refunds, travel vouchers, and other costs and begin eroding EvD.

Intangible Assets 8

Intangible Assets Intellectual Capital Corporate Accountability Activity Based Costing 8

Harvard Business Review

NOVEMBER 23, 2010

A recent Fortune article on John Reed, the former co-CEO of Citigroup, reported that a decade ago he tried to convince the newly formed Citigroup board (the result of the $70 billion merger of Citicorp and Travelers Group in 1998) to bring in a new CEO and that both he and Travelers CEO Sandy Weill should leave.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

OCTOBER 31, 2014

When people can see the effort expended on their behalf in the delivery of a service — what Buell and Norton call “operational transparency” — they not only mind waiting less, but they actually value the service more. Decision making Managing people Operations' Here’s how it works. We commonly think of leaders as managers.

Norton 11

Norton Operations Ryan Airlines 11

Harvard Business Review

AUGUST 7, 2018

It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. For some managers, this seems initially like putting the cart before the horse. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

CO2

JUNE 29, 2010

Traveling down the path set by the service academies, it may well be that the most effective people in any organization are those who are equally adept playing both leadership and followership roles. Brown-Nosers constantly check in with their leaders and operate by seeking permission, rather than forgiveness.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 19, 2012

Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it. American companies have a tendency to send expat Indians in the US to manage their India operations. This could be a deadly mistake.

Marketing 15

Marketing Market Segmentation Retail Travel 15