First Friday Book Synopsis
JANUARY 31, 2012
As a business strategist, facilitator, and speaker, Andrea has led more than 250 business innovation initiatives for global corporations, entrepreneurs, and organizations including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, GM/OnStar, Hewlett-Packard, JP Morgan Chase, KPMG, the Houston Texans (NFL), and P.F. [.].
Harvard Business Review
OCTOBER 19, 2017
Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Women on Business
JANUARY 24, 2011
Being sharp means being succinct. When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Rehearse your pitch.
Strategy Driven
OCTOBER 21, 2011
Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum! The Bad: The Local Coffee Shop In tough economic times, small business owners should have a laser-sharp focus on great customer service, doing everything they can to ensure their customers feel respected and loved. Make your customers feel valued.
First Friday Book Synopsis
JANUARY 28, 2012
Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).
Expert insights. Personalized for you.
70 
Let's personalize your content