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Simon Pont: An interview by Bob Morris

First Friday Book Synopsis

Simon Pont is a writer, commentator and brand-builder. Hollywood movie studios, Icelandic investment banks, British chocolate bars and Middle Eastern airlines figure amongst his time on the inside of Adland. He is the author of The Better Mousetrap: Brand Invention in a Media Democracy, and a novel, Remember to Breathe.

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Vulnerability, Trust, and a Thriving Business

Lead Change Blog

Simon Sinek tells the story of a time he was waiting to board a flight when one customer committed the unforgivable sin of attempting to gain access before his group was called. The gate agent tore into the man rudely, prompting Sinek to ask her, “Why can’t you speak to us like humans?”

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Servant Leadership—a Movement Whose Time Has Come

Lead Change Blog

Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists.

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Remembering What’s at Stake

Next Level Blog

Like a lot of people reading this post, I’ve spent a good part of the past weekend trying to process what happened in Paris last Friday night (and Beirut a few days before and the apparent bombing of a Russian airliner over the Sinai a few weeks before that). I’m grateful to Simon Schama for so clearly defining that.

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Common Purpose Leadership

Leading Blog

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. He set this as the measure of success for the company.

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When Low-Cost Competitors Show Up, Airlines’ Performance Worsens

Harvard Business Review

Established airlines might be expected to improve their on-time performance to protect their market share when low-cost competitors enter their markets, but the opposite happens, say Jeffrey T. Simon of Indiana University. Prince and Daniel H. percentage points. percentage points. Competition'

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Executive Vision – Leading in an Interconnected World: Transportation

Strategy Driven

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.