Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. The web ain't cool, it's a tool. airline to establish a home page.

Airlines 82

Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. The web ain't cool, it's a tool. airline to establish a home page.

Airlines 69

Airlines Travel Magazine Crisis 69

The Horizons Tracker

FEBRUARY 27, 2023

Little faith While such tools are increasingly common, there is less evidence that the public has faith in them. ” The doubts over the capabilities of the AI tool became even greater as the stakes became higher, with the authors believing that confidence has been undermined by unfair and unrealistic media headlines.

Advice 111

Advice Banking Airlines Technology 111

Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. Assessment tools offer significant insights to help you get to know your team on an individual basis. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today.

Team 319

Team Airlines Brainstorming Morale 319

Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. I was at the client’s location for three days, and they wanted to learn innovation tools. We did some TRIZ tools, and we did some creative-problem-solving tools and some solution-focused tools. These mechanics were having particular technical challenges.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Chartered Management Institute

FEBRUARY 14, 2024

The sofa in a box – flatpack sofas sold online with one-day delivery, tool-free assembly and no-quibble returns. 10 questions to ask yourself For example, easyJet became a pioneer when chief executive Carolyn McCall decided the experience of flying on a discount airline didn’t have to feel low cost. The result?

Airlines 52

Airlines Discount Tips Learning-by-Doing 52

The Horizons Tracker

FEBRUARY 23, 2021

This shutdown of business travel has huge commercial implications for airlines, for whom business travelers are believed to make up around 12% of passengers, but an incredible 75% of profits. This is especially likely if, as expected, costs rise as the airline industry struggles to regain some semblance of financial stability.

Travel 124

Travel Tacit Knowledge Airlines GDP 124

The Horizons Tracker

JULY 30, 2023

For decades, airports and policymakers have provided incentives to airlines to initiate nonstop flights. Our study provides valuable evidence for policymakers to design incentives to entice airlines to launch these direct flights.

Travel 85

Travel Innovation Airlines Incentives 85

Chartered Management Institute

FEBRUARY 26, 2024

Do you have the tools and behaviours required? David Stewart CMgr FCMI and his team quickly coordinated with emergency services, senior airport personnel and representatives of various airlines and began performing their pre-agreed responsibilities. But what happens when risk flips into crisis? The emergency response was swift.

Crisis Management 52

Crisis Management Risk Management Crisis Management 52

Great Leadership By Dan

SEPTEMBER 16, 2013

However, as a manager, you’ve got the ability to tap into one of the most powerful motivational tools available to you – giving employees freedom and autonomy in how they do their work! With other airlines, they read that damn announcement as if they are performing a eulogy. We get paid to do stuff, and to do as we’re told.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

Eric Jacobson

JANUARY 27, 2024

And with the latest entry being 2023 – when Google released its generative AI natural language processing tool.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Chartered Management Institute

OCTOBER 3, 2023

It’s certainly a powerful tool for building trust and credibility – as long as you remember to lead too On 20 August 1991, Hollis Harris, the then CEO of Continental Airlines, told his 42,000 employees that the company was struggling and he wasn’t sure of the path forward.

Chemicals 52

Chemicals Airlines Banking Learning-by-Doing 52

Deming Institute

FEBRUARY 17, 2020

Peter discusses using the Joiner 7 step improvement process and what quality tools are often useful in the stages of that process. Peter does a good job of explaining how the quality tools support a process improvement effort. Quality tools alone don’t do much good. In this presentation Peter discusses levels of fix.

Airlines 46

Airlines Tools Quality System 46

Rich Gee Group

AUGUST 26, 2014

A new tool (especially technology). A direction recommended by friends. A blog post with a ‘new’ idea. It can be anything.

Objective 232

Objective How To Airlines Tips 232

HR Digest

DECEMBER 26, 2019

She has utilized human plus machine interactions to formulate agile HR policies using digital tools. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Mayo 98

Mayo Human Resources Airlines Agility 98

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. In like fashion, my corner of the garage has all the tools, sprays, and plant potions necessary for probable surprises. You name it. A great leader takes all precautions and then remains flexible and ready for the unexpected.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Leading Blog

JULY 25, 2019

Tools to promote mutating innovation can include establishing labs or X-divisions. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space.

Innovation 222

Innovation Organization Bottom-up Airlines 222

Lead Change Blog

DECEMBER 17, 2015

Brands are powerful tools for customer trust. Branding in the Wild West was more than a tool for identification; it was also a means to determine ownership. How can outstanding customer service be an effective tool for building the trust in a brand that provokes customer devotion, not just confidence? Brand as Identity.

Brand 150

Brand Airlines Wilde Tools 150

Strategy Driven

DECEMBER 30, 2019

Another tool that can provide a competitive edge is transportation. Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. It’s no secret that succeeding in business requires using every competitive advantage at your disposal.

Travel 66

Travel Competitive Advantage Company Airlines 66

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. What are my favorite productivity “tools?". I must say my favorite productivity tools are varied. Where Do You Do What You Do?

Productivity 159

Productivity Products Tips Travel 159

Lead Change Blog

JULY 29, 2016

I developed the Meaning and Purpose Questionnaire (MPQ), a research-informed tool used to quantify your own sense of purpose in every area. Again, to cultivate the deepest sense of life purpose, keep a journal and reflect on the positive impact you’ve had on others. How do I know this is working for me? Great question!

Audience 150

Audience Airlines Bond Bottom-up 150

Lead Change Blog

NOVEMBER 12, 2014

One of the most powerful tools dream-driven leaders use in order to sincerely communicate a clear, compelling purpose is storytelling. When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Chart Your Course

OCTOBER 27, 2014

An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service. Live chat tools detect when someone is on your website and a pop up a window appears, which allows for a dialogue between the consumer and the company.

Quality 182

Quality Succession White Paper Customer Loyalty 182

HR Digest

NOVEMBER 17, 2018

Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity. Identify the top performers among them and seek to learn their option about your business process. Listen to them and make their suggestions to count.

Productivity 69

Productivity Products Metrics Micromanagement 69

The Horizons Tracker

JULY 21, 2020

They argue that the tools, and perhaps more importantly the culture, are now in place to support greater flexibility in terms of both location and even work schedules. They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues.

Long-term 93

Long-term Travel Airlines Technology 93

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. This tool is incredibly simple – you might even be tempted to call it “simplistic,” but it works wonders for everyone who has tried it.

Power 272

Power Loyalty Bottom-up Learning-by-Doing 272

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Change Starts Here

MARCH 5, 2015

An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. They provided project managers with the tools to design and influence change, and equipped department managers to be leaders of change. Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Deming Institute

JULY 31, 2017

Designed by our son, our pond has consumed hundreds of hours in construction time, often assisted by hand tools and an occasional power tool, such as an electric spade. Without bothering to use a pencil or paper to perform the calculation, we believe the labor savings from the use of tools has yielded has a positive return.

Deming 31

Deming System Tools Airlines 31

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. These disciplines provide me with a tool kit to navigate any situation I am presented, and in my opinion, make me a better employee. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. These disciplines provide me with a tool kit to navigate any situation I am presented, and in my opinion, make me a better employee. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

The Horizons Tracker

SEPTEMBER 4, 2019

With the rise of low cost airlines however, shops aren’t the only way you might be fleeced at the airport, and new research highlights how airlines could be using AI to help them price services such as checked bags and seat reservations. “However, not every customer has the same travel and budget needs. Put to the test.

Airlines 60

Airlines Discount Price Travel 60

Harvard Business Review

OCTOBER 18, 2016

Instead, they should use a portfolio tool that classifies all existing, planned, and potential digital investments into four categories based on an assessment of their current and future contribution to business success. The portfolio tool can be used as a common frame of reference in management discussions about a number of areas.

Tools 8

Tools Competitive Advantage Operations Technology 8

Strategy Driven

NOVEMBER 27, 2010

Distinguished Guests Robert Crandall, Former CEO, American Airlines Tony Fernandes, CEO, Asia Air John Krafcik, CEO, Hyundai Motor America Anand Mahindra, Vice Chairman & Managing Director, Mahindra & Mahindra Elon Musk, CEO, Tesla Motors David Neeleman, Founder, JetBlue Dr.

Transportation 50

Transportation Execution Simon Newsletter 50

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. Sticking to your policy and ignoring problems faced by the customer: Processes are tools that we use to serve our customers. Aviation is a customer service business more than anything else. Don’t let that happen. nice one!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. Trust is a tool to assess and manage (reduce and/or increase) risk, depending on the situation. This got us talking about trust – trusting people because of who they are personally vs. who they are professionally.

Efficiency 132

Efficiency Energy Senge Resources 132