Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. The web ain't cool, it's a tool. airline to establish a home page. Manage permanence.

Airlines 81

Airlines Travel Magazine Crisis 81

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. The web ain't cool, it's a tool. airline to establish a home page.

Airlines 67

Airlines Travel Magazine Crisis 67

The Horizons Tracker

FEBRUARY 27, 2023

The researchers estimate that such AI advisors will be managing around a trillion dollars in the US alone soon. Little faith While such tools are increasingly common, there is less evidence that the public has faith in them. “We’re incredibly social creatures.

Advice 110

Advice Banking Airlines Technology 110

Chartered Management Institute

FEBRUARY 14, 2024

The sofa in a box – flatpack sofas sold online with one-day delivery, tool-free assembly and no-quibble returns. 10 questions to ask yourself For example, easyJet became a pioneer when chief executive Carolyn McCall decided the experience of flying on a discount airline didn’t have to feel low cost. The result?

Airlines 52

Airlines Discount Tips Learning-by-Doing 52

Great Leadership By Dan

SEPTEMBER 16, 2013

So why is when it comes to managing employees in the workplace, so many managers still think it’s their God-given right as a boss to micro-manage every aspect of their employee’s work? With other airlines, they read that damn announcement as if they are performing a eulogy. As a manager, it’s hard to let go.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

Chartered Management Institute

OCTOBER 3, 2023

Blog: Why just being vulnerable won’t cut it Written by Jacob Morgan Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Leaders and managers are told to show their human side. Please login to the left to confirm your registration and access the article.

Chemicals 52

Chemicals Airlines Banking Learning-by-Doing 52

Rich Gee Group

AUGUST 26, 2014

A new tool (especially technology). A direction recommended by friends. A blog post with a ‘new’ idea. It can be anything.

Objective 232

Objective How To Airlines Tips 232

Deming Institute

FEBRUARY 17, 2020

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). Peter discusses using the Joiner 7 step improvement process and what quality tools are often useful in the stages of that process. Peter does a good job of explaining how the quality tools support a process improvement effort.

Airlines 46

Airlines Tools Quality System 46

Eric Jacobson

JANUARY 27, 2024

And with the latest entry being 2023 – when Google released its generative AI natural language processing tool.

Entrepreneur 72

Entrepreneur Leadership Self-aware IPO 72

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I She has utilized human plus machine interactions to formulate agile HR policies using digital tools. HR’s traditional role was payroll, benefits, and procedures.

Mayo 98

Mayo Human Resources Airlines Agility 98

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. One of the most powerful tools dream-driven leaders use in order to sincerely communicate a clear, compelling purpose is storytelling. In your dream you went to heaven.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. In like fashion, my corner of the garage has all the tools, sprays, and plant potions necessary for probable surprises. You name it. A great leader takes all precautions and then remains flexible and ready for the unexpected.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Lead Change Blog

DECEMBER 17, 2015

And, it is the dream of every brand manager. Brands are powerful tools for customer trust. Branding in the Wild West was more than a tool for identification; it was also a means to determine ownership. But “mine” is more than a statement of control; it is an expression of identity. Cattle shared open grazing range.

Brand 150

Brand Airlines Wilde Tools 150

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. With this in place, management can communicate regularly with employees as regarding their performances. Give room for objective management.

Productivity 69

Productivity Products Metrics Micromanagement 69

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. What are my favorite productivity “tools?". I must say my favorite productivity tools are varied. A digital list manager.

Productivity 159

Productivity Products Tips Travel 159

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” The enemy is poor management of change. As Dr. Rodger Dean Duncan says, “Change is not the enemy. Change is not the enemy.

Hotels 125

Hotels Stress Resistance Restructuring 125

Chart Your Course

OCTOBER 27, 2014

” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. Live chat tools detect when someone is on your website and a pop up a window appears, which allows for a dialogue between the consumer and the company.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

DECEMBER 30, 2019

Another tool that can provide a competitive edge is transportation. Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. It’s no secret that succeeding in business requires using every competitive advantage at your disposal.

Travel 66

Travel Competitive Advantage Company Airlines 66

Change Starts Here

MARCH 5, 2015

The first step towards customizing your change management approach is defining your change. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Implementing a Change Management Approach. Change Management' Do you see yours on the list? Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Deming Institute

JULY 31, 2017

At the time, I was a member of the company’s Continuous Improvement Team, a later version of a Total Quality Management Office. Without bothering to use a pencil or paper to perform the calculation, we believe the labor savings from the use of tools has yielded has a positive return.

Deming 31

Deming System Tools Airlines 31

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication… get the point.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Strategy Driven

NOVEMBER 27, 2010

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace. and oh, if you want a pic to show with your comment, go get a gravatar !

Transportation 50

Transportation Execution Simon Newsletter 50

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. Sticking to your policy and ignoring problems faced by the customer: Processes are tools that we use to serve our customers. Aviation is a customer service business more than anything else. Don’t let that happen. Don’t Kill It!

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Harvard Business Review

OCTOBER 18, 2016

How does your organization manage the money it spends on digital? In essence, digital investments should be planned and managed according to their current and future contribution to business performance. The portfolio tool can be used as a common frame of reference in management discussions about a number of areas.

Tools 8

Tools Competitive Advantage Operations Technology 8

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. These disciplines provide me with a tool kit to navigate any situation I am presented, and in my opinion, make me a better employee. Let's hear it from her. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. Trust is a tool to assess and manage (reduce and/or increase) risk, depending on the situation. Energy Management raises the issue of perfection. CS : Yes, I didn’t need to trust them personally, just professionally.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

JANUARY 7, 2013

Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Social tools can make the "process of process management" much more nimble , by delivering information to process participants about improvements needed for operational processes.

BPM 8

BPM Media Process Airlines 8

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Theories that explain causality are among the most important and practical tools business leaders can have. I strongly recommend it.

Deming 28

Deming Christensen System Innovation 28

Strategy Driven

JULY 25, 2012

If you are ready to stop playing victim to the times, Front Line Heroes will arm you with the tools you need to achieve sustainable business growth. Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Four organizational enigmas and the missing link that solves them.

Team 51

Team BHAG Blanchard Airlines 51

Strategy Driven

FEBRUARY 4, 2013

Your marketing people, your ad agency, yada, yada) Anyone preparing “boring” marketing tools in this day and age should be forced to take that crap out on a sales call and see how CUSTOMERS perceive it or care ten cents about it. Southwest Airlines is anything but politically correct. The stuffiness of your business card.

Politics 50

Politics Customer Loyalty Airlines Creativity 50

Strategy Driven

JANUARY 21, 2011

Peter Turney, CEO of Cost Technology, suggests using activity-based management techniques to recognize which business activities and which customers are causing a drain on your bottom line. With that understanding, focus on how you will continuously recycle resources from invention to deployment, management, offloading and back.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. Failure to understand the fact that social media is a combination of attraction, proof that you are you say you are, and a sales tool. Marketing & Sales business management buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven'

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

LDRLB

MAY 26, 2014

It used to be enough to look at a static market, do a five forces analysis, be able to figure out, do a BCG matrix, all of these sort of old-school tools. That’s what happened, remember, in the airline industry. You had this huge boom and then this terrible bust and all these airlines that had been around for decades disappeared.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

FEBRUARY 6, 2018

Managed by the FBI’s Terrorist Screening Center, the list bans people on it from boarding commercial aircraft within, into, or out of the United States. Doing this effectively requires having powerful tools to identify the malicious traffic hidden in vast quantities of legitimate traffic. Luerat Satichob/Getty Images.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. That was what management told us to do. It’s a new turn in what has been a PR disaster for the company.

Airlines 9

Airlines Company Crisis Management Video 9