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How To Eliminate Guilt About Not Doing Everything.

Rich Gee Group

A new tool (especially technology). Blog Business Coaching C-Level Career Coaching Tip Ways & Tips Guilt Procrastination Shiny Objects Strategy' A direction recommended by friends. A blog post with a ‘new’ idea. It can be anything. What are your Shiny Objects? How do you acknowledge them?

Objective 230
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Leadership Lessons From A Serial Entrepreneur

Eric Jacobson

He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held. And with the latest entry being 2023 – when Google released its generative AI natural language processing tool.

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2019 HR Leaders of the Year

HR Digest

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I She has utilized human plus machine interactions to formulate agile HR policies using digital tools. HR’s traditional role was payroll, benefits, and procedures.

Mayo 98
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Why CEOs have Liberal Arts Degrees

Mills Scofield

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70
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What NOT to do in Customer Service 7

QAspire

It is only customer service that enhances quality of experience and makes an airline preferable over other. Sticking to your policy and ignoring problems faced by the customer: Processes are tools that we use to serve our customers. Aviation is a customer service business more than anything else. Don’t let that happen. Don’t Kill It!

Travel 82
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Jobs to be Done

Deming Institute

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). We all have many jobs to be done in our lives.

Deming 28
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Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

Harvard Business Review

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. That was what management told us to do. It’s a new turn in what has been a PR disaster for the company.