LDRLB

FEBRUARY 24, 2014

Drucker really mentioned what to do, but he rarely taught us how to do it. What I have tried to do in “The Practical Drucker” is to fill in that and explain what, from his what-to-do, and translate that in how to do these various things. You talk about how Drucker may not have used that term, but he addressed this issue.

Drucker 74

Drucker Class Armstrong Books 74

Harvard Business Review

AUGUST 8, 2016

Similar to how improvements in smartphones have shifted from increasing processor speed or screen resolution to focusing on better user experience, innovation in surgery has to shift from the technical or structural aspects to emphasizing how people, processes, and practices come together in the pursuit of patient safety.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

JUNE 23, 2017

Smith was ready to be discharged home after his laryngectomy, an extensive operation that removes a patient’s throat due to cancer. This is the only way teams can reach a shared understanding of a patient’s diagnosis, identify and resolve any blind spots around an issue, and develop more-robust, well-rounded treatment approaches.

Health Care 8

Health Care Diversity Armstrong Learning-by-Doing 8