Harvard Business Review

APRIL 6, 2018

It happens all the time: A group of managers get together at a resort for two days to hammer out a “strategic plan.” A major cause of this is that managers within these teams approach the task from their own functional-management view, e.g. finance, HR, marketing, operations. Busá Photography/Getty Images.

Strategic Planning 14

Strategic Planning Planning Objective Seminar 14

Harvard Business Review

MARCH 7, 2011

In addition to laying out an approach for making one-time improvements, Reengineering's high priest (the late Michael Hammer) had advice for organizations wanting to sustain improvement. What's more, the company helped develop Hammer's PEMM concept and is now training Lean managers.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

MARCH 1, 2017

Seeing compensation as the primary or only tool we can use to motivate high performance is like trying to build a house with only a hammer. ” I found this comment on a leadership article posted on the HBR Facebook page, but it could have come from the mouths of the countless leaders I’ve met during my career.

Motivation 8

Motivation Hammer Video Objective 8

Harvard Business Review

FEBRUARY 25, 2016

Far too often, leaders who are closing or shrinking an operation take the old tough guy approach. If the operation being closed or downsized is large or historically important to the company, the CEO should make at least one visit. In some cases, that might mean keeping an operation open longer than you initially wanted.

Hammer 8

Hammer Operations Quality Project 8

Strategy Driven

APRIL 22, 2011

The author’s Harvard Business Review articles are among the most highly read in the magazine’s history. But if your employees take a risk and fail, and you come down on them like a hammer, guess what? There are two basic operating modes for organizations under high-stakes execution pressure. All rights reserved.

CEO 57

CEO How To Venture Capitalist Follow-up 57

Harvard Business Review

AUGUST 2, 2016

On Monday Uber said that it is selling its operation in China to a rival Chinese ride-sharing company whose CEO was in that foreshadowing photo. Kalanick gets the same on Didi Chuxing’s board, and Uber gets around a 20% share of the Chinese company, which will run Uber’s Chinese operation as a separate brand.

Marketing 8

Marketing CEO Mass Marketing Price 8

Harvard Business Review

NOVEMBER 1, 2012

But while field organizing is essential in this closely contested race, the groundwork has been laid over many months by the campaigns' digital operations. In fact, a recent New York Times article revealed that nearly $6 billion will be spent on this year's election. As we approach the final days of the U.S.

Media 8

Media Marketing Politics Hammer 8

Harvard Business Review

JANUARY 11, 2017

It was part of a larger overhaul that included automating some distillery operations, which gave it better data and helped slash energy and water use. The sustainability and operating execs at LVMH talk openly about some of the challenges they face. As a result, Belvedere’s greenhouse gas emissions have dropped by 40%.

Supply Chain 8

Supply Chain Payback Period Brand Energy 8

Harvard Business Review

JANUARY 2, 2018

If your employees aren’t behaving well, and you’ve already gone through the trouble of hammering home the organization’s civility message, ask yourself, “Have I also equipped them to succeed?” Some Chick-fil-A franchise operators evaluate team members weekly using red, yellow, and green lights.

Team 8

Team Franchising Hammer Training 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

MARCH 11, 2016

Our field research showed that some traditional physical stores were rapidly blending the best of physical, web, and mobile to serve their customers, while others were simply being hammered by the growth of e-commerce. That couldn’t be right, since Walmart.com was a multibillion-dollar operation that year. So we started digging.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

APRIL 18, 2016

It comprises a range of conceptual and analytical operations, including problem definition, signal processing, pattern recognition, abstraction and conceptualization, analysis, and prediction. If all you have is a hammer, then everything will look like a nail. Further second- and third-order interactions occur downstream.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

MARCH 20, 2017

Home Run Media, a media agency that helped its clients plan and carry out their marketing strategies, had been operating for more than a decade when a key client in the fantasy sports industry began to grow rapidly, thanks in part to Home Run’s work and to a healthy dose of venture capital that was fueling its growth.

Media 9

Media Hammer Software Company 9

Harvard Business Review

APRIL 7, 2016

Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down. ” In his family’s living room, his proud parents give him his “grandpappy’s” giant hammer.

Marketing 8

Marketing Strategy Hammer Media 8

Strategy Driven

FEBRUARY 9, 2015

The receptionist or telephone operator. Big companies hammer their entire workforce to make certain that their customer satisfaction scores are high or higher, when they could be (should be) creating an internal training program that begins with the word wow, and progresses upward from there. Video proof is the new proof.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

OCTOBER 18, 2018

The team wasn’t perfect, but it was still operating at a pretty high level. “Besides, lots of experts say that too many people view comp as a hammer and every problem as a nail. ” “The holdup with Clarkson? Of course I have. But it doesn’t help. This situation is a mess.”

Case Study 14

Case Study Team CFO Merchandising 14

Harvard Business Review

DECEMBER 4, 2017

Toffel : The interesting thing about the risk lens is if everyone started paying attention to risks, I suspect it would lead to both more product innovation and investing in more-resilient operations and supply chains. And so a risk lens will lead to more adaptation measures, where private investments can yield private returns.

Project 8

Project Advice Henderson Short-term 8

Harvard Business Review

JANUARY 23, 2017

They may be flesh and blood to the senior team and the assistants in the C-suite, but to people in outer orbits, from operational departments to business units, they are imaginary constructs. He instructed employees to take hammers in hand — not to fix the flaws but to destroy the imperfect products. They’re mental images.

Stage-Gate 8

Stage-Gate CEO Insurance Hammer 8