Skip Prichard

JUNE 28, 2019

David Komlos is CEO of Syntegrity and David Bejamin leads Syntegrity’s client delivery organization. When organizations approach today’s tsunami of complex challenges the way they used to, they’re likely under water before they’re ready to enact whatever solutions they’ve carefully developed and are just getting ready to deploy.

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Sull How To Insourcing Sharpe 71

Strategy Driven

NOVEMBER 17, 2010

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. But your program should do more than just capture and transfer valuable knowledge – it should also sow the seeds of a knowledge culture in the organization. Juliano Howard T. Dickens Jr.

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How To Tacit Knowledge Mentor Intellectual Capital 62

Harvard Business Review

MAY 11, 2018

A great culture is what you get when all three of these are aligned, and line up with the organization’s espoused values. You might espouse being a learning organization that develops people, but then not give people the time to actually take classes or learn on the job (system-behaviors gap). These gaps can take many forms.

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Teamwork Consensus Attrition System 15

HR Digest

JANUARY 24, 2020

Should it be on reducing attrition for people of color? Emerging technology and new tools have the ability to gather and analyze data that can provide organizations with real insights into their D&I efforts. In general, businesses and organizations struggle with workforce data as a whole. Promotion rates for women?

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Diversity Benchmarking Analysis Attrition 128

Harvard Business Review

OCTOBER 23, 2014

Let’s look at the Americas Field Marketing organization for Cisco Systems, as an example of this three-step process. They had organized tradeshows, delivered direct marketing, generated leads, and provided useful customer insights – the basics of a successful marketing organization.

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Team Short-term Attrition Marketing 9

HR Digest

JUNE 24, 2023

It provides valuable insights into employee behavior, performance, productivity, and interactions, enabling organizations to make data-backed decisions that drive business success. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

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Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 23, 2018

We’ll focus here on what the sales organization should be doing now to prepare for the next recession, with an eye toward using new digital tools. As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. Start small, fail fast.

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Team Price B2B Tools 11

Harvard Business Review

JANUARY 9, 2014

Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization. The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another. The results?

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Team Metrics Compliance Attrition 10

Harvard Business Review

FEBRUARY 12, 2015

I’m in the middle of this enterprise-to-consumer shift at Blackboard , where we’ve had extraordinary success in the education-technology space by selling features to administrators or CIOs. The best way to socialize a trajectory change is to show it, in detail, and in a way that the organization can understand.

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Software Supply Chain B2C Education 8

Harvard Business Review

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data.

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Company Management Metrics Tools 8

Harvard Business Review

MAY 28, 2015

Almost every world-class, high-performance organization takes training and education seriously. ” When I see just how difficult and challenging it is for so many smart and talented organizations to innovate and adapt under pressure, I see people who are overeducated and undertrained. But Navy SEALs go uncomfortably beyond.

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Training Education Incentives Leadership 8

Harvard Business Review

OCTOBER 13, 2015

Project success is more often defined in terms of business metrics: how much did I decrease customer attrition? The best data scientists immediately speak in terms of business metrics because they understand that their work has to have value for the organization, not just be interesting to data scientists. You and Your Team.

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Metrics How To Attrition Incubator 8

Harvard Business Review

NOVEMBER 17, 2016

For example, an analysis by Jonathan Hall at Uber and Princeton economist Alan Krueger found that 51% of Uber drivers work 1-15 hours per week, and 30% work 16-34 hours per week—while 12% work 35-49 hours per week, and 7% work more than 50 hours per week. In the U.S., But research has found that most of these drivers work part-time.

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Motivation Survey Incentives Attrition 8

Harvard Business Review

OCTOBER 16, 2018

ConnectMe leverages the world’s leading CRM cloud solution, Salesforce, to help organizations navigate the changing workplace and deliver an exceptional employee experience. Deloitte’s ConnectMe enables a digital workplace by using insights to connect the workforce to what they need, where and when they need it.

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Technology Consultative Content Human Capital 10

Harvard Business Review

NOVEMBER 5, 2018

To be sure, as we’ve seen with the adoption of electronic health records (EHR), the health care industry has a track record of dragging its feet when it comes to adopting new technologies — and for failing to maximize efficiency gains from new technologies.

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Health Care Insurance Efficiency Document 10

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It even applies its smart sensor technology to teeth brushing. For example, Philips sells high-tech medical devices.

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Project Productivity Products Health Care 8

Harvard Business Review

AUGUST 10, 2018

Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. SAP, for example, has data on a variety of transactional domains, from customer orders to vacation balances. It is even possible to hold up the data mirror to individual technology users.

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Benchmarking Software B2B GAAP 8

Harvard Business Review

AUGUST 14, 2012

No organization can pursue all of them at once (and this company didn't want its workshop to last a week), so the challenge is to narrow down the options fast. For example, customer data and analysis can help you to acquire new customers, or help keep old ones. Social networks-based offer and attrition models. Video analytics.

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Objective Attrition Workshop Retail 12

Harvard Business Review

AUGUST 24, 2018

“You know, I believe that technology is the great leveler. Technology permits anybody to play. And in some ways, I think technology — it’s not only a great tool for democratization, but it’s a great tool for eliminating prejudice.” pm images/Getty Images.

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Incubator Company Technology Attrition 8

Harvard Business Review

DECEMBER 11, 2018

He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of technology from American firms, and the state-driven nature of the Chinese economy. It is a deceptively simple example of what the Harvard-trained economist Mancur Olson popularized as the collective-action problem.

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Policies Incentives Attrition Long-term 8