CoachStation

AUGUST 11, 2015

Too often I saw people being held accountable for our own failures to set them up for leadership success and support our team members to achieve. Based on recent coaching conversations and discussions with clients, it would appear little has changed regarding leadership development in the years since. You worked hard.

Succession 136

Succession Self-aware Emotional Intelligence Attrition 136

Harvard Business Review

APRIL 23, 2018

In the huddle, employees asked Jungkiu if they could open and close the same times as the mall’s operating hours (rather than the typical branch operating hours). Customer satisfaction increased by 54 percent during the two-year period of Jungkiu’s humble leadership.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

MAY 19, 2017

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. So relationships are where employees develop critical skills and leadership capabilities. As with many workplaces, BCG has traditionally operated according to male communication norms.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. One client of Change Logic’s has built a dashboard for identifying recruitment and attrition in must-win talent populations.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.

Benchmarking 8

Benchmarking Software B2B GAAP 8