HR Digest

FEBRUARY 26, 2024

The travel platform had been hit hard during the COVID-19 pandemic as the travel bans cut sharply into their business earnings, but the company made a clean comeback soon after, with their annual revenue for 2023 growing to $12.8 billion USD, marking a 10 percent year-over-year growth.

Resources 105

Resources B2B B2C GAAP 105

Strategy Driven

JANUARY 12, 2024

Video is transforming business-to-business (B2B) and business-to-customer (B2C) communications. They reduce travel costs, enable remote work and learning, and make meetings more personal. The critical technologies making this possible are lowering latency and enabling remote access to video content.

Video 90

Video B2C B2B Brand 90

Eric Jacobson

MARCH 18, 2013

Here are his answers : Question : When you consider all the Business-To-Consumer (B2C) companies in the U.S., Question : For readers who lead Business-To-Business (B2B) companies, my sense is that some will think this book is not for them because they don't deal with the consumer or aren't in retail. And honestly, it's about time.

B2B 56

B2B B2C Technology CRM 56

Strategy Driven

JUNE 9, 2014

The internet and its immediate access to any information – including one’s reputation – the economy, Google and online searchability in general, social media, smart phones, one-click buying, Amazon feedback and other ratings sites, and smarter customers and consumers both B2B and B2C. The NEW big picture of selling is quite simple.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Harvard Business Review

MARCH 31, 2016

“Things were different once upon a time before the railroads turned farms into cities… The traveling [sales]man is a middleman and the evolution of business is gradually eliminating the middle man.” Forrester Research predicted that one million B2B salespeople will become obsolete by 2020, lost to e-commerce.

B2B 8

B2B B2C Uncertainty Self-aware 8

Harvard Business Review

APRIL 26, 2011

Much of the conversation about customer-centricity focuses on business-to-consumer (B2C) firms. And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

SEPTEMBER 25, 2018

And they can be very expensive — in addition to overseas business travel, local distribution partner relationships require significant up-front investment to get started and to manage effectively. Both of these approaches, however, are time-intensive, requiring executives to spend weeks or months in foreign markets.

Influence 10

Influence B2B Globalization Webinar 10