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Focus on Your Customer's Customer

Harvard Business Review

And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game. Often, the best way for B2B companies to satisfy the multitude of business customers is to focus on the needs of their customers' customers.

B2B 15
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Improve Your Resume by Turning Bullet Points into Stories

Harvard Business Review

Communicate across logos, taglines, ads, marketing, trademarks, media, trade shows, and conferences.” He noted his accomplishments in several areas: strategy development and execution, branding and marketing, sales, partnerships, and IP. ” Résumé Story. 75M to more than $14.5M in four years. 5M to $10M.

Brand 8
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What the Auto Industry Can Learn from Cloud Computing

Harvard Business Review

Today’s cloud IT vendors have both the buying power and the operational discipline to minimize the cost to the customer of a unit of data storage or computing power. It may be a long time before cloud transportation companies offer anywhere near the same variety that ownership can confer.

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Free Yourself from Conventional Thinking

Harvard Business Review

You must move from B2C to B2B, or vice versa. They began grouping clients by practice and focused sales associates on developing industry trends and insights. Beside each operator was a large pile of partially assembled furniture. You must slash the price of your product or service by 50%. Compare Your Organization to Others.

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Hiring Star Salespeople Isn’t the Best Way to Grow

Harvard Business Review

In B2B contexts, for example, rep performance in similar territories often varies by 300% between top and bottom quintiles, and in retail stores selling productivity typically varies by a factor of three to four. Generally, customer education and applications development are often key tasks in early stages.

CRM 8