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Improve Your Leadership Skills with Better Planning and Decision-Making

thoughtLEADERS, LLC

I recently sat down with David (Ledge) Ledgerwood from the Leaders of B2B podcast to discuss improving leadership skills through better planning and decision-making. On this episode of the Leaders of B2B podcast, David Ledgerwood and I discussed some leadership lessons that can help B2B business leaders become more successful.

B2B 83
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How Do You Create Customer Loyalty? (Video with Shep Hyken)

Let's Grow Leaders

10:00 Is there a leadership approach to Arnies? 10:49 Put it in writing, communicate it over and over, train everyone to it, role model it, keep everyone in alignment, defend the culture, celebrate it when it works. “Client” implies some type of ongoing relationship – B2B. 19:14 Clients vs customer.

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Reimagining B2B Brand Awareness Through Real Faces: How it Benefits Organizations

thoughtLEADERS, LLC

Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World. One way to do this is by presenting people with opportunities to be recognized for their expertise: this not only nurtures outstanding results by building confidence among employees but also boosts the visibility of the brand.

Brand 90
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Impressive Skills to Put on a Resume

HR Digest

Leadership. B2B Marketing. Software proficiency. Motivation. Other crucial skills to put on a resume include: Problem Solving. Adaptability. Collaboration. Strong Work Ethic. Self-Confidence. Handling Pressure. Conflict Resolution. Customer Service. Business Etiquette. Adaptability. Attention to detail . Negotiation . Innovation .

Skills 111
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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

Bean, Mayo Clinic, MOD Pizza and Bob’s Red Mill to the layer of B2B companies whose names are lesser known but equally great – I can assure you that flashy perks have little to do with performance. A commitment to ongoing improvement via customer service training and retraining, from orientation (onboarding) onward.

Airlines 108
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Santa Claus and Google. The same or just a coincidence?

Strategy Driven

The week between Christmas and the New Year presents an amazing opportunity to any person who is B2B, and many B2C. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Leadership words that need to be banned.

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Old way or new way? Only one way works. My way.

Strategy Driven

The internet and its immediate access to any information – including one’s reputation – the economy, Google and online searchability in general, social media, smart phones, one-click buying, Amazon feedback and other ratings sites, and smarter customers and consumers both B2B and B2C. The NEW big picture of selling is quite simple.