How Do You Create Customer Loyalty? (Video with Shep Hyken)
Let's Grow Leaders
SEPTEMBER 23, 2021
10:49 Put it in writing, communicate it over and over, train everyone to it, role model it, keep everyone in alignment, defend the culture, celebrate it when it works. “Customer” tends to be more B2C. Seven principles including: 8:47 Everyone in it to win it. 9:37 Define, in writing, the experience you want to give.
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