Let's Grow Leaders

FEBRUARY 20, 2023

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Not to mention that no one can concentrate on twenty-seven metrics at a time.

Metrics 266

Metrics Balanced Scorecard Stress Long-term 266

Harvard Business Review

APRIL 8, 2015

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. The challenge for executives is, of course, to manage their conflicting goals, or so-called trade-offs. Another typical trade-off is between resource allocation and profit.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

NOVEMBER 29, 2010

An idea, behavior, or product is creative if it is both novel and appropriate to some goal. They were appropriate to the artist's goal of creating "a contemplative space that encourages participants to linger and experience an all-encompassing art environment.". And it quite effectively served its murderous goal.

Creative Accounting 15

Creative Accounting Creativity GAAP Balanced Scorecard 15

Harvard Business Review

OCTOBER 12, 2011

There is a simple but significant way to help achieve that goal: Evaluate and compensate CEOs, at least partly, on their ability to create a culture of aligned, engaged employees. That would require, as Dominic Barton observes , balancing financial metrics with measures that track the ability to forge internal alignment.

Long-term 13

Long-term Attrition Six Sigma Balanced Scorecard 13

Harvard Business Review

FEBRUARY 25, 2013

And there are some short-cut metrics at each level to evaluate how we're doing. They somehow can't live up to a rather normal human goal of being able to both earn a living and procreate, which is recast as some kind of ridiculously utopian myth of "having it all." Key Metric: birth rates. Key Metric: the divorce rate.

Energy 8

Energy Balanced Scorecard Metrics Policies 8

Harvard Business Review

DECEMBER 19, 2012

The metrics. Determine the KPIs that matter most to your business goals. Then feed the appropriate metrics into a Balanced Scorecard that includes customer-centric measures such as customer satisfaction and productivity measures, including the time it takes to resolve customer issues.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9