N2Growth Blog

NOVEMBER 19, 2010

FACT : Leaders who lack emotional control won’t remain in a position of leadership for long. FACT : Leaders who lack emotional control won’t remain in a position of leadership for long. There has been no shortage of information published on the topic of Emotional IQ or what’s referred to as EQ in recent years.

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Blog Leadership Emotional Intelligence CEO 419

Leading with Trust

MAY 19, 2023

It reminds me of the old project management adage: people don’t plan to fail; they just fail to plan. I’ve seen hundreds of representations of trust: wedding rings, a cross, a child holding a parent’s hand, a bank vault, and people shaking hands, just to name a few of the common ones.

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Planning Bond Survey Workshop 110

Lead Change Blog

SEPTEMBER 15, 2014

If you’re a manager, this is the type of service you long for your team to provide on a consistent basis. ” I first heard that statement 30 years ago when I worked in retail banking and the playing field has not changed. Most companies have metrics in place for customer service. You feel special.

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Power Metrics Retail Banking 150

Leading with Trust

JUNE 29, 2020

It reminds me of the old project management adage: people don’t plan to fail; they just fail to plan. I’ve seen hundreds of representations of trust: wedding rings, a cross, a child holding a parent’s hand, a bank vault, and people shaking hands, just to name a few of the common ones. Photo by Bernard Hermant.

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Bond Planning Workshop Metrics 105

N2Growth Blog

APRIL 25, 2010

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. So, what’s wrong with tenure you ask?

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Loyalty Blog Brand Follow-up 419

N2Growth Blog

DECEMBER 21, 2010

I want to frame my thoughts on the topic of significance by beginning with an excerpt from my book “ Leadership Matters…The CEO Survival Manual “: “By the time you reach the CEO level you should be striving to move beyond success and towards significance. Best Neil Ron Inspiring post! Success is temporal. Significance is eternal.

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Blog Succession Influence Brand 416

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. This type of top-down leadership is outdated, and, more importantly, counterproductive. Adapted from.

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Servant Leader Leadership Banking Learning-by-Doing 17

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

I can honestly say that, after working at several companies, we’re unique in the way our employees and senior leadership embrace challenges as genuinely as we do at Audible. To build truly meaningful and relevant S&B goals, each of our CEO’s direct reports is held accountable for setting KPIs and success metrics for their teams.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

Harvard Business Review

JUNE 11, 2012

Virtually every corporate and academic leadership development program is founded on the same model — we call it the formulaic model. It tries to collect all the various approaches to leadership, shaves off the weird outliers, and packages the rest into a formula. A best-practice model exists. Results may show up quickly.

Advice 15

Advice Hotels How To Leadership 15

Harvard Business Review

JUNE 11, 2012

Virtually every corporate and academic leadership development program is founded on the same model — we call it the formulaic model. It tries to collect all the various approaches to leadership, shaves off the weird outliers, and packages the rest into a formula. A best-practice model exists. Results may show up quickly.

Advice 13

Advice Hotels How To Leadership 13

Harvard Business Review

JANUARY 22, 2018

It is tempting to regard artificial intelligence as a threat to human leadership. There is no reason to believe that leadership will be spared the impact of AI. A shift from the hard to soft elements of leadership is not exclusive to the AI age. Insight Center. Assessing the opportunities and the potential pitfalls.

Leadership 8

Leadership Short-term Agility Emotional Intelligence 8

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? An “operating model” — how a company organizes and manages its resources to achieve its strategic ambitions — is the bridge between strategy and execution. sweetvenom/Getty Images. None of these are easy questions.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

FEBRUARY 25, 2014

Do you rely heavily on objective metrics such as your job title, the size of your bank account, or the colleges your children are getting into? As we note in our article, no one would head up a major business initiative without establishing clear metrics for success, based on a strong vision of what a “win” will look like.

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Succession Metrics Objective Career 10

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. Every step of the process was measured, and real-time metrics were easily accessible. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

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Organization Tactics Call Center Metrics 11

Harvard Business Review

JULY 19, 2017

Companies like ANZ, the Australian-based banking giant, have made explicit commitments to adopt agile principles , while others like Zappos, are on the bleeding edge of organizational transformation. Senior leadership teams that embrace agile do a few things differently. Systematic Inc.,

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

JULY 17, 2012

We know of one retail bank that gave their call center representatives the edict to "delight" customers and permission to waive up to $150 in fees for any customer without seeking any additional authorization. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

JANUARY 26, 2012

As a result, many choose not to invest in it despite all the evidence that, when skillfully managed, culture can be a powerful and enduring source of competitive advantage. In parallel, revenue per employee increased 89 percent and the bank overtook its peers in total returns to shareholders and customer satisfaction.

Banking 15

Banking Competitive Advantage Incentives Metrics 15

Harvard Business Review

DECEMBER 1, 2016

We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric.

Company 8

Company Ethics Automotive Metrics 8

Harvard Business Review

JANUARY 3, 2014

The World Bank puts the figure at 38% in Nigeria , while the Economist projects 55% for young black South Africans. Instead African companies need to adopt a ‘ Training-Heavy ’ strategy, which positions enterprises as remedial schools and emphasizes continuous, metric-based learning. Metrics are your best friend.

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Training Company Metrics Real Estate 8

Harvard Business Review

AUGUST 3, 2018

In a follow up HBR article , we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks and distilled seven key insights from those discussions. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

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Report GAAP Company Proposal 8

Harvard Business Review

JULY 17, 2012

We know of one retail bank that gave their call center representatives the edict to "delight" customers and permission to waive up to $150 in fees for any customer without seeking any additional authorization. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Leading Blog

APRIL 5, 2019

We tend to see situations in one of two ways: either events are certain and can, therefore, be managed by planning, investment, and reliable budgets; or they are uncertain, and we cannot manage them. Probabilistic risk managers will think about the future of how they work. Let’s consider a few examples.

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Uncertainty Sports Credit Rating Learning-by-Doing 309

Harvard Business Review

JANUARY 12, 2017

Whom we hire, how we manage, and whom we fire have far greater impacts on results than the things we usually think of as driving success. This should be obvious to all of us; after all, decisions don’t just materialize from the ether, ready to be executed on by managers sitting in a conference room primed to act.

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Content Engineering Education Metrics 8

Harvard Business Review

JUNE 19, 2017

A Quick Introduction to Agile Management. In an agile organization, HR needs to provide the same services it’s always provided — hiring, professional development, performance management — but in ways that are responsive to the ongoing changes in the culture and work style of the organization. Related Video.

Agility 8

Agility Software Incentives Banking 8

Frank Sonnenberg Online

AUGUST 17, 2021

Everything you learn is money in the bank — you’ll be able to leverage that knowledge for years to come. Counterfeit Leadership. If the only thing keeping you at your job is money, you may be selling yourself short. If you’re not growing personally and professionally, you’ll ultimately pay the price. Invest in yourself.

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Short-term Long-term Ethics Motivation 138

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. To stitch it all together meaningfully, CMOs are increasingly expected to act as general managers with P&L or shared/shadow P&L responsibility that drive revenue growth.

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P&L Banking Marketing Call Center 9

Harvard Business Review

JANUARY 15, 2016

I teach at Rutgers University in New Jersey, the epicenter for many major companies in pharmaceuticals, insurance, and banking. Jeremy Floyd is president of BPV Capital Management, a national financial services company based in Knoxville, Tenn. We’re regulated.” Financial services is, of course, a highly regulated industry.

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Industry Marketing Company Compliance 8

Harvard Business Review

MAY 30, 2013

Say-on-pay is part of a big shift in recent years toward giving professional money managers more tools to affect the governance of (and in some cases discipline the managers of) corporations. But it''s far from clear that professional money managers have what it takes to play the role of effective watchdog.

Hedge 8

Hedge Asset Management Incentives Outsourcing 8

Harvard Business Review

SEPTEMBER 26, 2011

But three years after the financial crisis broke, I remain more convinced than ever that the fundamental cure for restoring economic growth and repairing societal trust in business is to deepen our ability to manage companies for the long term. Here again, CEOs can and should manage that process actively.

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Long-term CEO Short-term McKinsey 8

Harvard Business Review

APRIL 18, 2012

Taft is CEO of RBC Wealth Management-U.S. He's also convinced that businesses' ability to shove costs onto society ( externalities ) is rapidly declining, that environmental, social, and corporate governance ( ESG ) metrics are here to stay, and that Canada's highly concentrated banking system is safer and better-regulated than ours.

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Metrics Open-book Long-term Comparison 12

Harvard Business Review

APRIL 8, 2015

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. Why is it that? That might sound strange.

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Balanced Scorecard Company Price KPI 8

Harvard Business Review

MAY 8, 2012

And this charge will, in theory, move managers to make greener choices. Over time, by my calculations, given the growth in cloud services the company is banking on, these carbon fees could rise to a more noticeable $50 million by 2020. Accountability throughout the organization. He's absolutely right.

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Price P&L White Paper Energy 13

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. We determined the weighting of each motive by conducting regressions between each motive and performance across industries, and then simplified to build a simple metric that ranges from -100 to 100.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Skip Prichard

OCTOBER 14, 2019

Businesses that are organized and managed around a noble, healing purpose are not only great places to work, they’re also beloved by customers, suppliers, communities and shareholders. This included actions like managers asking employees daily for suggestions for making their lives better. ” -Sisodia and Gelb. Redefine Success.

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How To Simon Learning-by-Doing Organization 85

Great Leadership By Dan

MARCH 7, 2016

New DDI research explores leadership differences between men and women and makes the case for gender diversity in the workplace. DDI’s High-Resolution Leadership study reviewed true assessment data from 10,000 global leaders and found no difference in the battle of the sexes for leadership skills.

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Diversity Globalization Transportation Industry 120

Harvard Business Review

SEPTEMBER 16, 2014

Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. So here’s the money management industry. Corporate social responsibility Leadership Social enterprise' They’re beset by downward pressure on their margins.

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Insurance Bond Hedge Bottom-up 8