Harvard Business Review

OCTOBER 12, 2011

Engagement with employees was poor; there was little internal communication and no surveys of employee loyalty or efforts to improve it. There is a simple but significant way to help achieve that goal: Evaluate and compensate CEOs, at least partly, on their ability to create a culture of aligned, engaged employees.

Long-term 13

Long-term Attrition Six Sigma Balanced Scorecard 13

Harvard Business Review

NOVEMBER 25, 2013

It doesn’t need to be complicated; in one company, a marketing department saved 20 percent after simply benchmarking the money they were spending on external agencies. Together with the CFO, the CMO must develop a set of objectives that directly deliver on financial objectives and business goals. Help CFOs focus on the long term.

CFO 8

CFO Short-term Long-term Benchmarking 8

Harvard Business Review

SEPTEMBER 24, 2012

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal.

Metrics 16

Metrics Media PR Benchmarking 16

Harvard Business Review

SEPTEMBER 1, 2011

Much the same can be said of the quantitative data most business managers are forced to use while trying to make important investment decisions, or while analyzing and benchmarking in a 'gated' product/service development process. Cultural understanding is about personal familiarity or immersion.

Benchmarking 14

Benchmarking Maslow Analysis Trends 14

Leading with Trust

MARCH 20, 2022

Doing the right thing often involves executing on such core values as integrity, loyalty, honesty, courage and fortitude. Vulnerability-based trust, a term coined by Patrick Lencioni, is based upon the humble vulnerability one demonstrates with others on a team when one leaves everything on the table, warts and all.

Ethics 95

Ethics Servant Leader Execution Survey 95

Harvard Business Review

MAY 3, 2013

The associated mobile app gives feedback, encouragement, and rewards as you reach your goals. Big and Little Data differ in three primary ways: Focus: The focus of Big Data is to advance organizational goals, while Little Data helps individuals achieve personal goals. A similar trend is underway in energy conservation.

Power 8

Power Health Care Information Technology Loyalty 8

Harvard Business Review

DECEMBER 2, 2010

A customer journey looks at things entirely from the customers' point of view:; their actions, goals, questions, and barriers over time. An interesting contrast is online shoe retailer Zappos, which wants customers to call, as the company sees that as a loyalty-builder for the brand, even if it's relatively expensive.

Insurance 15

Insurance Retail Brand Loyalty 15

HR Digest

JUNE 24, 2023

Instead of relying on intuition or anecdotal evidence, HR professionals can use data to make informed choices that align with organizational goals. This type of analytics is commonly used for reporting, benchmarking, and monitoring HR metrics.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

DECEMBER 20, 2016

Benchmark best practices for each and identify five opportunities that can be implemented immediately within the organization. These leaders will actively take the initiative to learn new information, which demonstrates engagement and loyalty to company goals. Examine how these skills will help achieve long-term goals.

Innovation 8

Innovation Skills CEO Learning-by-Doing 8

Harvard Business Review

DECEMBER 17, 2014

To get everyone to agree on a realistic goal, we suggest picking a year far enough in the future that people feel safe discussing what needs to happen by that time but not so far away that uncertainty about technological or market developments would render a discussion meaningless. You can also use publicly available industry benchmarks.

Innovation 10

Innovation Company Venture Capitalist Business Model 10

Strategy Driven

AUGUST 12, 2011

Upper management is most effective when it frames business decisions toward values, customs, beliefs, goals, objectives and the benchmarking of tactics. Value-added leadership requires a senior team commitment. One can never review progress enough, with benchmarking being the key to implementing plans. Philosophy.

Mentor 56

Mentor Strategic Planning Leadership Benchmarking 56

Strategy Driven

SEPTEMBER 6, 2013

A body of pleasurable and memorable experiences from which customers will build brand loyalty. Who should be the arbitrator and benchmark? Work with Colleagues: People Skills, Executive-Leadership Abilities, Collaborative Team Experience, References. An informed clientele, with the ability to appreciate and enjoy the wine.

Long-term 56

Long-term Budgeting Quality Consultative 56

Harvard Business Review

JANUARY 12, 2011

For example, an employee who exceeds his targets but treats his team members poorly should not be rewarded in an organization that values teamwork. Talk to peers, team members, and people she manages. Take a look at all of her duties and try to benchmark them against other jobs in the company or in the broader employment market.

Learning-by-Doing 16

Learning-by-Doing Motivation Case Study Budgeting 16

Harvard Business Review

MAY 17, 2016

No surprise, the data reflected this struggle: Employee loyalty at the front line was the lowest in the company. Speed is measurable and can be benchmarked. Management teams should study how they use their time as carefully as how they use their money, starting with three questions: How much time do they spend with top customers?

Execution 10

Execution Bureaucracy Self-aware CEO 10

Strategy Driven

MARCH 11, 2011

It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. The company did more than 4,000 deals…most risky and without research, planning and benchmarking. Without Strategic Planning, there is no benchmarking of specific tactics. Team empowerment suffers.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57